SUMAYYAH SHABAZZ
New York
Summary
Dynamic luxury hospitality professional specializing in front office operations and member-focused guest experiences within high-end, ultra-luxury environments in New York City. Expertise in delivering discreet, consistent, and elevated service standards ensures guest satisfaction while managing front office functions. Strong leadership abilities foster team collaboration and streamline processes, driving results in high-pressure situations. Recognized for adaptability, reliability, and exceptional communication skills, with a consistent commitment to enhancing operational efficiency and creating memorable guest interactions. Proactive and goal-oriented with excellent time management and problem-solving skills, swiftly learning and applying new skills to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Front Office Duty Manager
The Twenty Two NYC
New York, NY
11.2025 - Current
- Demonstrated exceptional leadership and operational oversight in high-volume luxury environments, driving team performance, service excellence, and workflow efficiency.
- Delivered a seamless and refined guest experience by upholding the highest standards of hospitality, professionalism, and brand representation.
- Maintained comprehensive knowledge of club services, luxury products, wellness programs, and exclusive member offerings to enhance client engagement and retention.
- Front Desk & Administrative Operations
- Resolved guest concerns and service challenges with professionalism, diplomacy, and a solutions-oriented approach.
- Executed daily operations in accordance with company standards, operational procedures, and elevated service expectations.
- Organized and maintained confidential records, reports, and filing systems to support operational excellence and efficiency.
Maitre’d
Gabriel Kreuther
New York
04.2024 - 12.2025
- Managed reservations and seating arrangements to optimize dining experience.
- Oversaw front-of-house operations, ensuring seamless service and guest satisfaction.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Maitre’D
Eleven Madison Park
New York
04.2024 - 08.2025
- Trained and mentored front-of-house staff on service standards and hospitality best practices.
- Oversaw dining room operations, ensuring seamless guest experiences and optimal service flow.
- Facilitated special events, collaborating with clients to customize menu offerings and service details.
Front Desk Manager
BodyRok Pilates Studio
New York, NY
06.2021 - 01.2023
- Trained and mentored front desk staff to enhance performance and client engagement.
- Managed daily operations to ensure exceptional customer service and studio efficiency.
Manager on Duty
Equinox Sports Club
New York, NY
02.2017 - 04.2019
- Supervised daily operations, ensuring exceptional service and facility standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Conducted regular inspections to maintain cleanliness and safety across the club.
- Monitored inventory levels, coordinating with vendors for timely replenishment of supplies.
Guest Service Floor Manager
Aramark
Queens, NY
01.2013 - 09.2015
- Supervised daily operations, ensuring efficient workflow and adherence to service standards.
- Trained and mentored staff on best practices for customer service and operational procedures.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Guest Service Floor Manager
Levy Restaurants
Brooklyn, NY
09.2012 - 01.2014
- Coordinated scheduling to align staffing with peak service hours, enhancing team effectiveness.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
- Maintained clean and organized floor area, improving shopping experience for customers.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
Education
Associate degree - Broadcast Journalism
Saint John’s University
Queens, NY08-2023
High School Diploma - undefined
Palisades Charter High School
Pacific Palisades, CASkills
- Bilingual: Fluency in English/Spanish
- Data Management & Analysis
- Multi-tasking abilities
- Punctual & Organized
- Customer Service
- Detail Oriented & Productive Under Pressure
- Opera, Renevate, Excel, MS Office, Google Suite, & ADOBE
- Oral & Written Communication
- Leadership & Staff Management
- Interpersonal Relations & Conflict Resolution
Accomplishments
- Google IT support Specialization
- Tools of the Trade: Linux and SQL
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Technical Support Fundamentals
- Food Safety ServSafe Certified
Languages
English
Spanish
Portuguese
Timeline
Front Office Duty Manager
The Twenty Two NYC
11.2025 - Current
Maitre’d
Gabriel Kreuther
04.2024 - 12.2025
Maitre’D
Eleven Madison Park
04.2024 - 08.2025
Front Desk Manager
BodyRok Pilates Studio
06.2021 - 01.2023
Manager on Duty
Equinox Sports Club
02.2017 - 04.2019
Guest Service Floor Manager
Aramark
01.2013 - 09.2015
Guest Service Floor Manager
Levy Restaurants
09.2012 - 01.2014
High School Diploma - undefined
Palisades Charter High School
Associate degree - Broadcast Journalism
Saint John’s University