Sumbry Lorinda
Phenix City,AL
Summary
Dynamic Shift Manager at Church's Chicken with a proven track record in enhancing service speed and customer satisfaction. Skilled in employee training and inventory control, I foster team development and resolve conflicts effectively, ensuring compliance with safety standards and promoting a positive work environment. Committed to operational excellence and staff motivation.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Church's Chicken
Phenix City, AL/Columbus GA
2015 - 09.2025
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored team members on menu items and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Monitored staff performance, providing feedback to foster professional development and improve morale.
- Developed schedules to optimize labor efficiency while maintaining quality service standards.
- Resolved customer complaints effectively, contributing to positive dining experiences and repeat business.
- Conducted regular safety inspections, ensuring compliance with health regulations and promoting a safe work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Science -
University of Phoenix
Columbus, GASkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Inventory controls
- Sales strategies
- Hiring and recruiting
- Operations management
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Tech-Savvy
- Process improvements
- Verbal and written communication
- Team building
- Compliance
- Reporting and documenting
- Policy administration
- Financial records oversight
- Shift checklists
- Shift leadership
- Scheduling expertise
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
- Staff supervision
- Coaching and mentoring
- Team collaboration and leadership
- Safety procedures
- Work Planning and Prioritization
- Inventory management
- Assigning work
- Safety management
- Shift scheduling
- Production management
- Inventory assessment
- Performance monitoring
- Conflict resolution
- Quality control
- Worker training
Timeline
Shift Manager
Church's Chicken
2015 - 09.2025
Bachelor of Science -
University of Phoenix