Sumbry Lorinda

Shift Manager

Church's Chicken

2015 - 09.2025

Supervised daily operations to ensure efficient workflow and adherence to company standards.
Trained and mentored team members on menu items and customer service protocols.
Managed inventory levels, ensuring timely restocking of supplies to meet demand.
Implemented process improvements that enhanced service speed and customer satisfaction.
Monitored staff performance, providing feedback to foster professional development and improve morale.
Developed schedules to optimize labor efficiency while maintaining quality service standards.
Resolved customer complaints effectively, contributing to positive dining experiences and repeat business.
Conducted regular safety inspections, ensuring compliance with health regulations and promoting a safe work environment.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.