Sumedha Bahl

• Trained and led staff on proper QA standards.
• Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
• Prepared and analyzed internal and external quality reports for management staff review.
• Set and achieved product quality objectives while meeting product specifications.
• Developed process improvements to enhance overall data quality.
• Created, edited and updated project manuals and technical documentation used by entire QA team.
• Worked with off-site teams to complete timely tests and facilitate smooth product releases.
• Met project scope and delivery dates by planning optimal testing schedules.
• Monitored and facilitated bug resolutions to optimize software.
• Documented, triaged and managed defects in [Software] and worked with developers to facilitate timely resolutions.
• Completed unit and regression tests on software and individual modules.
• Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
• Managed onsite testing for customers as required by project's specifications.
• Recommended improvements to systems and procedures for increased productivity.

® Control & review – Review and processing of daily transactions and customer instructions pertaining to KYC (Know Your Customer), Account Operating, Investments, recon of bank suspense accounts and related branch banking activities ensuring compliance to Yes Bank internal processes and policies and external regulatory guidelines.

® MIS Monitoring – Highlighting unusual transactions in accounts and coordinating with relationship managers for their closures. Monitoring transactions in blocked, inactive and dormant accounts and ensuring adherence to related policies and procedures. Transaction monitoring in newly opened accounts and ensuring due diligence.

® Operational Management- Overall responsibility for the branch transaction processing, customer relationship management and ensure seamless service delivery. Heavy cash reporting. Prompt and efficient in redressal of client issues. Create opportunities for cost saving / identification of revenue seepage and implementation of related initiatives. Managing branch vendors, constant tracking and review of their performances.

® Process and Audit Compliance- Managing daily operations as per Bank’s operating policies and ensure minimal operational errors. Keep abreast of changing RBI and other regulatory regulations with respect to Banking. Managing periodic branch audits.

® Process review- Constantly review processes & identify technology and process changes that assist in better cost control, risk management and faster turnaround times for customer transactions. Work with product and technology teams to conceptualize, develop and implement process changes and new technologies.

® Responsible for smooth functioning of Branch Operation.

® Monitoring day to day branch activities.

® Handling HNW customers and all the managed portfolios.

® Guiding PBs on achieving their income.

® Responsible for overall audit & compliance.

® Spearheading the branch sales and operations as a second person in the branch.

® Leading Branch team members for handling Liability Products, Savings Accounts, Fixed Deposits, Current Accounts, Demat Accounts and Third Party Products.

® Executing Retail Banking Operations linked with various Customer Accounts, Cash Transactions and issuance of Fixed Deposits.

® Front office operations included answering general queries of the customers, basic over the counter banking transactions like making demand drafts, opening and closing of savings accounts, fixed deposits and recurring deposits, fund transfers, cheque clearance, issue of bank statements and interest certificates.