Summary
Overview
Work History
Education
Skills
References
Timeline
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Sumeet Arora

Brampton,ON

Summary

Dedicated Health Care Professional committed to delivering high-quality patient care and coordination. Seeking to contribute effectively and to leverage expertise in the healthcare field.

Overview

11
11
years of professional experience

Work History

Patient Care Coordinator

McKesson Canada
05.2018 - Current
  • Manage sensitive patient information with strict adherence to PIPEDA guidelines, maintaining confidentiality and privacy at all times.
  • Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
  • Manage approximately 35 incoming calls and emails per day to maintain service levels in case management.
  • Act as knowledgeable resource for patients seeking information about support services available to them in their healthcare journey.
  • Streamline communication between patients and programs, ensuring timely responses to inquiries and concerns.
  • Promptly report Adverse Events in accordance with Pharmaceutical Manufacturer requirements, ensuring patient safety and compliance.
  • Proactively monitor patient files to ensure timely renewal of medical orders, minimizing disruptions to treatment plans.
  • Work closely with patients to deliver excellent and direct individualized patient care.
  • Actively participate in departmental continuous improvement initiatives, contributing insights and suggestions for process enhancements.

Medical Office Assistant

CBI Health Group
09.2015 - 09.2017
  • Greeted and registered patients with professionalism and courtesy, creating welcoming environments for all visitors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with healthcare activities and completed paperwork for Immigration Medicals, ensuring accuracy and compliance with regulatory requirements.
  • Submitted claims for physicians in timely manner, meticulously managing documentation to facilitate prompt reimbursement.
  • Oversaw daily report processing and notification systems, ensuring timely review of reports by physicians and efficient communication of critical information.
  • Managed medical office operations, including appointment scheduling, patient referrals to specialists, and procurement of medical supplies.
  • Facilitated Driver’s Medical examinations and managed Occupational and Non-Occupational injuries, demonstrating versatility and adaptability in fast-paced environment.
  • Facilitated training of new employees, providing guidance and support to ensure smooth integration into team.

Medical Office Assistant

Medi Plus Clinic
10.2013 - 09.2015
  • Collected vital signs and maintained accurate health records for patients, facilitating continuity of care and effective communication with healthcare providers.
  • Coordinated patient referrals to specialists, ensuring timely access to additional medical services as needed.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed incoming telephone calls and appointment scheduling, demonstrating strong communication skills and attention to detail.
  • Provided ongoing mentorship and support to new hires, delivering comprehensive training on departmental procedures, EMR systems and patient care protocols.
  • Assisted physicians with treatments and procedures, contributing to delivery of high-quality patient care.
  • Ensured compliance with regulatory requirements by accurately labeling and processing medical samples for laboratory testing.
  • Contributed to efficient operation of clinic by maintaining clean and organized reception area and effectively managing appointment scheduling systems.

Education

Advanced diploma Chemical Laboratory Technician -

Seneca College
Toronto, ON
12.2012

High School- Science & Equivalent -

Doaba High School
India
03.2010

Skills

  • Proficient in utilizing multiple EMR systems: Salesforce, Accuro, NMS, Med Access, and Citrix
  • Exceptional problem-solving skills, adept at synthesizing complex information
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of healthcare regulations and compliance requirements
  • Demonstrated ability to thrive in high-pressure environments
  • Rapid learner with keen aptitude for grasping new concepts
  • Strong interpersonal skills and ability to build rapport with patients and colleagues
  • Proficiency in data entry and management
  • Collaborative team player with strong organization skills and attention to detail

References

References available upon request

Timeline

Patient Care Coordinator

McKesson Canada
05.2018 - Current

Medical Office Assistant

CBI Health Group
09.2015 - 09.2017

Medical Office Assistant

Medi Plus Clinic
10.2013 - 09.2015

Advanced diploma Chemical Laboratory Technician -

Seneca College

High School- Science & Equivalent -

Doaba High School

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Sumeet Arora