Sumeet Gurav
Summary
Accomplished City Head with extensive experience in sales and revenue growth strategies, team leadership, and customer relationship management. Successfully drove business growth, maintained low team attrition, and enhanced customer satisfaction across multiple organizations including Infinitylearn by Shri Chaitanya, Byju's, Toppr Technologies Pvt Ltd, Tech Mahindra, and Convergys. Proven ability to develop strategic sales plans, manage lead funnels, and execute operational sprints. Skilled in business planning and process optimization with a strong focus on client acquisition and retention. Career goal is to leverage expertise in market research and analysis to further drive organizational success.
Overview
17
17
years of professional experience
Work History
City Head
Infinitylearn by Shri Chaitanya
09.2023 - 12.2024
- Built and led a regional sales team to drive business growth in the Mumbai market
- Created strategic sales plans, managed lead funnels, and executed daily operational sprints
- Collected customer feedback to refine offerings and improve customer satisfaction
Senior Manager
Byju's
02.2018 - 12.2022
- Developed sales strategies achieving short- and long-term objectives
- Maintained 0% team attrition post-merger and streamlined departmental operations
- Grew monthly revenue from ₹15L to ₹1Cr within six months
- Expanded team size from 15 to 50 and delivered consistent target achievement
- Conducted nationwide training on sales strategies during the COVID-19 lockdown
Team Leader
Tech Mahindra
06.2012 - 02.2018
- Maintained team attrition below 5% and coached teams to exceed sales goals
- Received international rewards for exceptional performance in customer engagement
Senior Associate
Convergys
06.2008 - 01.2012
- Delivered consistent VOC scores above 90% and enhanced customer satisfaction
- Recognized as Best Team Player for two consecutive years
Education
Bachelor of Arts -
Mumbai University
Mumbai03-2007
Skills
- Team Leadership & Development
- Sales & Revenue Growth Strategies
- Customer Relationship Management (CRM)
- Business Planning & Process Optimization
- Call Center Operations
- Market Research & Analysis
- Recruitment & Training
- Problem-solving abilities
- Operational efficiency
- Time management abilities
- Decision-making
- Active listening
Personal Information
- Nationality: Indian
- Marital Status: Married
- Gender: Male
- Date of Birth: 17/10/1986
Languages
English
Full Professional
Marathi
Full Professional
Hindi
Full Professional
Accomplishments
- Won company-sponsored trips to London and Dubai for outstanding performance.
- Maintained 0% attrition during a merger at Byju's.
- Trained senior leadership pan-India on business strategies during lockdown.
- Created Top performing team from Zero.
- Promoted more then 24 members in 3 Years of leadership journey.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sumeet-gurav-6972401b1
Timeline
City Head
Infinitylearn by Shri Chaitanya
09.2023 - 12.2024
Senior Manager
Byju's
02.2018 - 12.2022
Team Leader
Tech Mahindra
06.2012 - 02.2018
Senior Associate
Convergys
06.2008 - 01.2012
Bachelor of Arts -
Mumbai University
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