Sumer Douglas
Clerical Supervisor
Kannapolis,NC
Summary
Dynamic Novant Health with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Efficient Referral Coordinator with 15 years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to medical specialization. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in NC To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Referral Coordinator
Novant Healthcare
01.2013 - Current
- Streamlined referral process by implementing efficient tracking and communication systems.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Assisted with completion of referral forms and verified data accuracy and completion
- Provided education and instruction to referral sources on referral processes.
- Attended continuing education courses to stay current on referral processes and best practices.
- Developed and implemented effective strategies to increase referral sources.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Referral Specialist
Atrium Healthcare-Northeast
08.2008 - 10.2016
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Contributed to the development of referral policies and procedures, enhancing departmental operations.
- Supported healthcare team members by providing detailed patient information for seamless transitions between providers.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Identified opportunities for process improvements within the referral department, leading to increased efficiency and accuracy.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Coordinated multidisciplinary teams during complex cases by sharing relevant patient information among providers.
- Implemented an electronic tracking system that streamlined referral management processes while reducing manual errors.
- Educated patients about their treatment options with clear explanations of potential benefits and risks involved.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Education
Associate of Applied Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2025
Certification - Medical Office Management
Rowan Cabarrus Community College
Concord, NC05.2008
High School Diploma -
Northwest Cabarrus High School
Concord, NC05.2000
Skills
- Multi-Line Telephone Operation
- Multi-Line Phone Proficiency
- Caseload Management
- Appointment Scheduling
- Pre-Authorizations
- Scheduling Software
- Record Preparation
- Patient Scheduling
- Physician Authorizations
- Medical Terminology
- Insurance Verification
- HIPAA Regulations
- Task prioritization
- Healthcare systems understanding
- Problem-solving
- Team collaboration
- Patient advocacy
- Effective communication
- Active listening
- Customer service
- Medical terminology knowledge
- Decision-making
- Telephone etiquette
- Staff Scheduling
- Patient Care Assessment
- Personnel Recruitment
- Personnel Management
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Referral Coordinator
Novant Healthcare
01.2013 - Current
Referral Specialist
Atrium Healthcare-Northeast
08.2008 - 10.2016
Associate of Applied Science - Health Administration
Ultimate Medical Academy - Clearwater
Certification - Medical Office Management
Rowan Cabarrus Community College
High School Diploma -
Northwest Cabarrus High School
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