Sumer Reilly
Fayetteville,AR
Summary
Self-starting, goal- oriented, and quickly to learn procedures and methods. Flexibility and open towards change, shows professional concern for quality responsibility. Communicate with co-workers. Learned life skills and work ethics, general business, business computer communication, and behavioral health.
Overview
18
18
years of professional experience
Work History
Assistant
Weiser's Farms
01.2007 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Prepared and administered vaccinations and medications to animals.
Behavior Health Assistant
Piney Ridge Treatment Center
11.2023 - 03.2024
- Participated in ongoing training to stay current on best practices in behavioral health intervention techniques.
- Served as an advocate for patients'' rights, ensuring their needs were met while respecting confidentiality guidelines.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Conducted thorough observations of patient behavior, documenting findings for clinical review and treatment planning purposes.
- Contributed to a positive therapeutic environment by establishing rapport with patients.
- Improved communication among team members by maintaining accurate documentation of patient progress and incidents.
- Developed trusting relationships with patients through active listening, empathy, and genuine concern for their wellbeing.
- Assisted patients with daily living skills, such as personal hygiene and meal preparation, enabling a higher level of self sufficiency.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Receptionist Clerk
Designer Barber & Stylist School
04.2023 - 06.2023
- Streamlined office operations by managing efficient scheduling and appointment coordination.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Event Server
Fast Lane Entertainment
02.2017 - 10.2019
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Pea Ridge High School
Pea Ridge, AR05.2013
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- File and Record Keeping
- Administrative duties
- Office Administration
- Microsoft Office Suite
- Administrative tasks
- Client coping mechanisms
- Behavioral Health
Timeline
Behavior Health Assistant
Piney Ridge Treatment Center
11.2023 - 03.2024
Receptionist Clerk
Designer Barber & Stylist School
04.2023 - 06.2023
Event Server
Fast Lane Entertainment
02.2017 - 10.2019
Assistant
Weiser's Farms
01.2007 - Current
High School Diploma -
Pea Ridge High School
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