Sumer Taylor
Cleveland,TN
Summary
Accomplished Shift Leader and Direct Support Professional at Lifebridges Inc, adept in team leadership and conflict resolution. Excelled in staff training, enhancing team productivity and client care quality. Skilled in medication administration and fostering positive, trust-based client relationships. Achieved significant improvements in workplace efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Leader
Lifebridges Inc
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Direct Support Professional
Lifebridges Inc
09.2017 - 01.2022
- Maintained a clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Developed strong rapport with clients, facilitating trust-based relationships for effective support.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Trained new staff on best practices in direct support, elevating the overall quality of care provided.
Education
High School Diploma -
Walker Valley High School
Cleveland, TN05-2013
Skills
- Positive attitude
- Team leadership
- Flexible schedule
- Multitasking and organization
- Conflict resolution
- Staff education and training
- Shift paperwork completion
- Time management
- First aid and safety
- Behavior redirection
- Medication administration
- Housekeeping tasks
Timeline
Shift Leader
Lifebridges Inc
01.2022 - Current
Direct Support Professional
Lifebridges Inc
09.2017 - 01.2022
High School Diploma -
Walker Valley High School
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