Sumer Weidman
Account Executive
GREAT FALLS,MT
Summary
Experienced with managing client accounts and driving sales initiatives. Utilizes market insights to tailor sales strategies and meet client needs. Track record of fostering strong relationships and achieving consistent revenue growth.
Overview
13
13
years of professional experience
Work History
Account Executive
E.W. Scripps Media (KRTV)
07.2023 - Current
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
Customer Service Advocate
BCBS
01.2022 - 07.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Customer Care Representative
TTEC
04.2020 - 01.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Direct Sales Rep
Spectrum
01.2015 - 02.2020
- Established new relationships in communities by educating residents about Spectrum's products and services
- Managed over 50 customers in homes and discuss and demonstrate products performances.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Account Executive
Collection Professionals INC
02.2013 - 01.2015
- Maintains files on the financial status of customer accounts
- Send out notices to overdue accounts
- Reach out to customers with unpaid debt and attempt to collect from them
- Keep track of delinquent accounts
- Set up repayment plans according to the ability to pay
- Attempt to repossess merchandise if the client has not paid the debt
- Record address, phone number changes
- Compile reports on delinquent accounts for management
- Turn over accounts to attorneys
- Receives and post payments to accounts monitor overdue accounts; and collects debt.
Education
High School Diploma -
Sentinel high
Missoula, MT6.1996
Skills
- Optimistic mindset
- Prospective client outreach
- Client account management
- Network expansion
- Client support
- Independent worker
- Effective time management
- Client engagement strategies
- Relationship management
- Project pipeline oversight
Quote
Nothing is impossible... The word itself says "I'm possible"!
Timeline
Account Executive
E.W. Scripps Media (KRTV)
07.2023 - Current
Customer Service Advocate
BCBS
01.2022 - 07.2023
Customer Care Representative
TTEC
04.2020 - 01.2022
Direct Sales Rep
Spectrum
01.2015 - 02.2020
Account Executive
Collection Professionals INC
02.2013 - 01.2015
High School Diploma -
Sentinel high
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