Sumer Wilson
Webb
Summary
Dynamic customer service professional with extensive experience at Community Health Systems, excelling in medication management and patient education. Proven ability to enhance guest satisfaction through effective problem resolution and relationship building. Proficient in Microsoft Office Suite, with a strong focus on quality control and operational efficiency. Committed to delivering exceptional service and fostering positive experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Family Dollar
11.2025 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store organization, enhancing customer shopping experience.
- Educated customers on promotions and product features effectively.
Hospitality Worker
The Crossing at Big Creek
03.2025 - 06.2025
- Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.
- Assisted in maintaining cleanliness and organization of dining and common areas to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Supported training of new staff on operational procedures and safety protocols for efficient workflow.
- Implemented suggestions for improving service efficiency, resulting in enhanced guest satisfaction feedback.
- Engaged with guests to gather feedback, contributing to continuous improvement initiatives in service quality.
- Adhered to health and safety standards while performing duties, promoting a safe environment for guests and staff.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Assistant Manager
Vans Package Store
02.2009 - 02.2013
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store organization, enhancing customer shopping experience.
- Educated customers on promotions and product features effectively.
Housekeeping
Self-employeed
02.2016 - 02.2025
- Improved guest satisfaction by promptly addressing and fulfilling housekeeping requests.
- Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
- Developed effective schedules for housekeeping staff, optimizing workflow and minimizing overtime expenses.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Certified Pharmacy Technician
Community Health Systems, CHS
04.2014 - 12.2014
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring availability of essential pharmaceutical supplies.
- Verified prescriptions for accuracy, preventing medication errors and enhancing patient safety.
- Educated patients on medication usage and potential side effects, fostering adherence to treatment plans.
- Maintained compliance with pharmacy regulations and standards, promoting a safe working environment.
- Implemented process improvements that streamlined operations and reduced wait times for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
High School Diploma -
Houston County High School
ColumbiaAssociate of Applied Science -
Fortis College
Dothan, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Technical support
- Quality control
- Clerical support
Timeline
Customer Service Representative
Family Dollar
11.2025 - Current
Hospitality Worker
The Crossing at Big Creek
03.2025 - 06.2025
Housekeeping
Self-employeed
02.2016 - 02.2025
Certified Pharmacy Technician
Community Health Systems, CHS
04.2014 - 12.2014
Assistant Manager
Vans Package Store
02.2009 - 02.2013
High School Diploma -
Houston County High School
Associate of Applied Science -
Fortis College