Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sumera Siddiqi

Spring,TX

Summary

Diligent and well-organized in handling documentation and recordkeeping requirements. Skilled at enhancing research accuracy and precision. Executes protocols to meet performance metrics. Has a 3.4 GPA and a wide variety of skills ranging from language to technology to customer service.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician Trainee

Walgreens Boots Alliance
Spring, Texas
06.2022 - 08.2022
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Implemented vaccine awareness campaign that increased immunization-based revenue by $[Amount] and enhanced community health education.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Hostess

Denny's Diner
Houston, Texas
05.2022 - 06.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.

AP Capstone Research Class
, TX
08.2019 - 05.2021
  • Reviewed literature to remain current with new procedures and apply learnings to related research
  • Prepared tables, graphs, fact sheets and written reports summarizing research results
  • Applied high degree of accuracy and precision when preparing documentation of research procedures and data gathered
  • Assisted in research and development of new equipment, products and processes.

Restaurant Hostess

Shogun Japanese Grill
Houston, TX
06.2019 - 08.2019
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items
  • Accommodated guests with children and special needs to promote comfortable dining experience
  • Answered telephone to provide dining information and take party reservations
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
  • Escorted guests to seating area, furnished menus and highlighted daily specials
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Stayed attentive to server availability and table turnover to seat guests quickly
  • Communicated with servers about new tables, changes in food availability and customer comments
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.

Volunteer

Houston Northwest Hospital
Houston, TX
06.2018 - 08.2019
  • Helped transport patients and assisted with discharges
  • Answered visitor questions, offered directions and escorted to destination
  • Sat with patients in need of companionship and emotional support
  • Cleaned and stocked treatment rooms and surgical suites
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.

Education

Bachelor of Arts - Liberal Studies

University of Houston
06.2024

High School Diploma - undefined

Klein High School
06.2021

Skills


  • Computer skills
  • AP Style
  • APA Style
  • Proofreading
  • Grammar skills
  • Copywriting, editing, and review
  • Flexible
  • Customer Service and Communication
  • Customer Demographics
  • Answering and Routing Calls
  • Product Location
  • Cash Register Operation
  • Customer Relations
  • Feedback Acceptance
  • Gift Wrapping
  • Merchandise Packaging
  • Credits and Refunds
  • Customer Transactions
  • Price Identification
  • Accounting Softwares
  • Stocking and Replenishing
  • Resolving Discrepancies
  • POS Systems
  • Liquor Law Compliance

Languages

Urdu
Native or Bilingual

Timeline

Pharmacy Technician Trainee

Walgreens Boots Alliance
06.2022 - 08.2022

Hostess

Denny's Diner
05.2022 - 06.2022

AP Capstone Research Class
08.2019 - 05.2021

Restaurant Hostess

Shogun Japanese Grill
06.2019 - 08.2019

Volunteer

Houston Northwest Hospital
06.2018 - 08.2019

Bachelor of Arts - Liberal Studies

University of Houston

High School Diploma - undefined

Klein High School

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Sumera Siddiqi