Sumiaya Lima
Los Angeles,CA
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at A&B Property Investment. Excelled in roles requiring exceptional organizational abilities and Microsoft Office proficiency. Leveraged customer interactions to foster repeat business, while co-founding IELTS Bangladesh, significantly enhancing revenue through innovative marketing strategies. Demonstrates unparalleled work ethic and integrity, alongside adept conflict resolution skills.Skilled in Microsoft Office and conflict resolution, demonstrating a strong work ethic and organizational abilities. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cashier and Customer Service
A&B Property Investment
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cofounder
IELTS Bangladesh
10.2019 - Current
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Secured lucrative partnerships by establishing strong relationships with key industry players.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Increased company revenue by developing and implementing innovative marketing strategies.
Tutor
HeyTutor
04.2024 - 06.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Intern
SAMI DELI GROCERY & HALAL MEAT
09.2023 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
MBA - Management Information Systems
International American University
Los Angeles, CA05.2024
Bachelor of Science - Food And Nutrition
University of Dhaka
Dhaka, Bangladesh08.2022
Skills
Customer Service
Team Collaboration
Team Leadership
Work Ethic and Integrity
Patience and Empathy
Cash Handling
Time management skills
Written and verbal communication
Organizational abilities
Conflict Resolution
Merchandise Restocking
Complex Problem-Solving
Microsoft Office
Timeline
Tutor
HeyTutor
04.2024 - 06.2024
Intern
SAMI DELI GROCERY & HALAL MEAT
09.2023 - 12.2023
Cashier and Customer Service
A&B Property Investment
07.2023 - Current
Cofounder
IELTS Bangladesh
10.2019 - Current
MBA - Management Information Systems
International American University
Bachelor of Science - Food And Nutrition
University of Dhaka
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