Summary
Overview
Work History
Education
Skills
Timeline
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Sumiramis Garcia Orta

The Woodlands,TX

Summary

Dynamic professional with a proven track record at Woodlands Township, enhancing park operations and community engagement through streamlined maintenance processes and effective volunteer coordination. Skilled in playground inspection and exceptional communication. Underscoring a commitment to excellence and service.

Overview

23
23
years of professional experience

Work History

Uber Driver Partner

Uber Technologies Inc.
08.2015 - 05.2024
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.

Parks and Recreation Employee

Woodlands Township
12.2023 - 03.2024
  • Maintained clean and safe facilities, ensuring a welcoming environment for all park users. Installed up to 50 Banners for Special Seasonal events throughout the Town.

Front Desk/ Floor Representative

Equinox Fitness Gym
02.2004 - 07.2005
  • Recommended products and application of products in collaboration with manager.
  • Demonstrated proficiency in operating point-of-sale systems, processing transactions quickly and accurately.
  • Provided exceptional customer service by promptly addressing inquiries and resolving any concerns or issues that arose during transactions.
  • Identified new target accounts and executed plans to convert into customers.
  • Communicated store promotions clearly to customers, helping them take advantage of special offers and maximize savings opportunities.
  • Improved customer satisfaction by providing attentive and knowledgeable assistance on the sales floor.
  • Managed high-traffic periods effectively by maintaining composure under pressure and efficiently multitasking to attend to multiple customers simultaneously.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment for customers.
  • Adhered to all store policies and procedures, maintaining a high level of professionalism while representing the brand on the sales floor.
  • Utilized customer feedback to improve services and apply best practices.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Banquet Server

Mandarin Oriental Hotel Group
10.2001 - 11.2003
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.

Education

Associate In Arts - Music And Arts

Miami Dade Wolfson Campus
Miami, FL
08.1998

Skills

  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Professionalism
  • Customer and Service-oriented

Timeline

Parks and Recreation Employee

Woodlands Township
12.2023 - 03.2024

Uber Driver Partner

Uber Technologies Inc.
08.2015 - 05.2024

Front Desk/ Floor Representative

Equinox Fitness Gym
02.2004 - 07.2005

Banquet Server

Mandarin Oriental Hotel Group
10.2001 - 11.2003

Associate In Arts - Music And Arts

Miami Dade Wolfson Campus

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Sumiramis Garcia Orta