Sumit Jadhav
Seattle,United States
Summary
Resourceful and innovative Instructional Designer with over 20 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
21
21
years of professional experience
Work History
Senior Learning Experience Designer [LXD]
Amazon Web Services [AWS]
08.2021 - Current
- Translate AWS Worldwide Field Enablement [WWFE] business goals and needs, aligned to AWS’ global marketing campaign, in to interactive and engaging learning content through content curation, design, development, implementation and post training data analysis
- Align AWS sales methodology to learning resources aimed at successful sales enablement outcomes
- Collaborate with cross functional teams and stakeholders [global stakeholders, Sales Leadership, Subject Matter Experts (SME), Business intelligence, Multimedia Design team] to analyze and assess field training needs, curate content, and build effective and engaging learning resources leveraging latest technology and adult learning theory application
- Build new program strategies aligned to business needs and goals, and leverage agile project management techniques, while leading process improvement efforts
- Provide Learning Management System [LMS} administrative support to launch learning resources to global audience of over 4000 learners including content publishing, identifying top trending LMS issues and build scalable resolution management mechanism, and improve learning efficiency and performance
- Led and supported multiple workstreams towards LMS migration efforts across organization.
L&D Marketing Manager
AMAZON.COM G&A LEARNING
10.2020 - 08.2021
- Build and implement L&D marketing communication strategy for various learning programs and resources across global Human Resources (HR), Legal, Finance, and Corporate Affairs (CA) teams
- Design, develop, and launch learner centric marketing communication at regular cadence
- Establish and implement Standard Operating Procedures (SOP) for efficient knowledge and content management
- Build and deploy a cohesive and holistic learning administration strategy and framework
- Undertake automation projects that provide scalable and long-term solution, while reducing manual intervention
- Collaborate with marketing stakeholders across various business build marketing communication plan and use data to measure effectiveness
- Analyze a wide spectrum of data points to identify learning experience issues, knowledge and awareness gaps, and learning adoption
- Use this data to build learning efficiency
- Implement and administer the Learning Management System (LMS) to launch training offerings by the G&A Learning team
- Providing LMS admin support to peers, stakeholders, and learners
- Build process efficiency and standardization through technical integration and automation.
Learning Product Manager (Technical Training Specialist II)
AMAZON WEB SERVICES (AWS) SECURITY
09.2019 - 10.2020
- Provide Learning Management System (LMS) administration and management to support training launch to over 60000 learners globally
- Identify trending learning experience issues and building scalable, long-term resolution strategies
- Manage AWS Security’s global compliance training program
- Collaborate with cross-functional Subject Matter Experts (SME), technical support team, and leadership to curate content, incorporate review feedback and get approval
- Collaborate on content design and development with special emphasis on diversity, inclusivity, and accessibility
- Establish and manage AWS Security’s training enforcement program, a critical compliance and audit requirement
- Monitor security training related audit controls requirements across various global, regional, and customer audit programs
- Conduct needs assessments and audience analysis to identify training gaps and address those gaps through research, content development and consultation
- Establish multiple channels to market and create awareness around security learning offerings
- Define and report performance-based learning objectives and key metrics for continuous training improvement
- Identify and pursue opportunities for organizational efficiency by strategically collaborating with stakeholders across the company.
Learning Technologist ((Technical Training Specialist II)
AMAZON WEB SERVICES (AWS) SECURITY
10.2018 - 08.2019
- Implement and administer the Learning Management System (LMS) to launch training offerings by the AWS Security Learning team
- Providing LMS admin support to peers, stakeholders, and learners
- Identify trending learning experience issues and building scalable, long-term resolution strategies
- Manage AWS Security’s global compliance training program
- Collaborate with cross-functional Subject Matter Experts (SME), technical support team, and leadership to curate content, incorporate review feedback and get approval
- Collaborate on content design and development with special emphasis on diversity, inclusivity, and accessibility
- Establish and manage AWS Security’s training enforcement program, a critical compliance and audit requirement
- Monitor security training related audit controls requirements across various global, regional, and customer audit programs
- Conduct needs assessments and audience analysis to identify training gaps and address those gaps through research, content development and consultation
- Establish multiple channels to market and create awareness around security learning offerings
- Define and report performance-based learning objectives and key metrics for continuous training improvement
- Identify and pursue opportunities for organizational efficiency by strategically collaborating with stakeholders across the company.
Learning Technologist (Technical Training Specialist II)
AMAZON.COM INFORMATION SECURITY (INFOSEC)
05.2018 - 10.2018
- LMS management and administration
- Managing day-to-day operations and providing LMS support, including generating training reports, user testing sprints, troubleshooting, and automation
- Assess value and impact of new learning technologies or systems appropriate to security and compliance learning needs and goals
- Managing legal and information security reviews and evaluations for new and proposed technologies
- Ensure that learning infrastructure meets departmental needs, supports operational efficiency, and can scale with the future growth of our business
- Working closely with other members of the security and Technology teams through a thoughtful, holistic approach to asses, prioritize, and evaluate system requirements, including compliance enforcement
- Creating a comprehensive technology strategy and roadmap; gaining buy-in and driving adoption of the strategy in a global, matrixed organization
- Collaborating with Technology teams and stakeholders on cross-system integration of data through APIs or other means.
Technical Training Specialist (Program Manager II)
AMAZON.COM INFORMATION SECURITY (INFOSEC)
03.2017 - 04.2018
- Manage, design, develop, and implement Amazon’s flagship global compliance training program launched to approximately 800,000 users across the globe
- Build localization standards to localize the learning content in 12 different languages other than English
- Perform LMS administration tasks such as course publishing, reporting, designing and publishing landing pages, email management etc
- Collaborated extensively with the Learning Program Manager to report issues with the LMS and build feature enhancement
- Review and assess a wide spectrum of tools aimed at creating effective security awareness content, based on previous usage, feature suite, technical snags, and learning curve
- Moved from once-in-a-year learning to a continuous learning strategy to keep security knowledge top of the mind.
Lead Instructional Designer (Program Manager II)
AMAZON DEVELOPMENT CENTRE (I) PVT LTD
02.2013 - 03.2017
- Maintain the new hire learning ecosystem supporting new hire onboarding, performance improvement training, new launch training and specialized training programs
- Designed, developed and implemented learning curriculum and resources for various Customer Service (CS) verticals within Amazon India; Amazon.in (Retail & Specialty) and Amazonbusiness.in
- Set up CS support for new business verticals collaborating with various CS and business stakeholders
- Build detailed SOPs and reference documents for trainers, instructional designers, and CS operations
- Developed core strategy and functional improvement through various initiatives such as Alternative Training Mechanism, Agile Project Management framework and Training Need Analysis grid
- Collaborated with training team to establish the Virtual Training (VT) environment for Amazon’s captive sites within India
- Part of the core planning and organizing committee for the India Learning Summit 2015, the first ID and L&D summit organized within Amazon in India
- Established framework for measuring learning effectiveness through strong data analysis and inferences.
Freelance Content Developer and Consultant
05.2012 - 11.2012
- Structured an assessment-learning program for assessors of NGO KSWA, a client of Kern Communications in sync with client business objectives
- Started own corporate catering venture by the name The Blue Plate, specializing in healthy food
- Was engaged in menu planning, worked with a team of dietician and fitness experts to analyze the menu, managed day-to-day food production operations
- Designed and developed curriculum and study lessons for playschool, kindergarten and nursery for Learning Curve India, a Singapore based.
Deputy Chief Manager – Content and Training
KOTAK OLD MUTUAL PLC LIFE INSURANCE
05.2011 - 05.2012
- Spearheaded content development framework and process implementation in the departmental SOPs for ISO certification
- Facilitated quality audits in form of ISO as external auditor and PERM as internal auditor
- Conceptualized and developed flagship in-house sales workshop for mid-management and leadership levels
- Engaged in planning and creating bi-annual training calendars; developed brochures, teaser campaigns and mailers for Performance Enhancement Program (PEP), Ranniti – Key Account Management and The X Factor
- Organized and conducted product training and specialized sessions on sales, communications, personal effectiveness, customer service for departments like underwriting, claims and operations.
Manager – Agency Sales Training
TATA AIG LIFE INSURANCE
10.2009 - 05.2010
- Designed award winning IC 33 – IRDA based mandatory pre-licensing examination 5 day training program using storyboard and gamification
- Contributed towards ramping up pass percentage from 42% to 76% and increased advisor attendance from 60% to 100% for the above training program
- Conceptualized training programs like Winning in Selling, Unit Manager’s Induction Program, on-boarding programs and training calendar for Agency Sales Training team.
Manager – Training
PEOPLE INTERACTIVE INDIA PRIVATE LIMITED
09.2003 - 02.2008
- Set up the overall training function within CS vertical with focus on providing training to new hires and specialized training sessions for existing employees
- Conduct product, process and communication training across global offices using a blend of classroom and virtual training
- Created training manual for ISO certification and conducted training sessions on communication, dining etiquettes, selling over phone and public speaking amongst others.
Education
Certification in Instructional Design System - Instructional Design
Tech Total Soft Systems
Bengaluru, India11.2012
Certification in Content Designing & Development Certification - Content Design Fundamentals
Metamorph
Mumbai, India01.2008
Diploma in Hotel Management & Catering Technology - Hospitality Administration And Management
Dr. D.Y. Patil Institute of Hotel Management & Catering Technology
Navi Mumbai, India06.2000
Skills
- Program & project management
- Multi modality training design, development, implementation & facilitation
- ELearning Authoring Tools - Articulate Storyline, Vyond,
- Learning Management System [LMS] administration
- Collaborative Problem-Solving
- Adaptive Learning Blended learning Micro learning
- Visual Communication
- Curriculum Management
- Learning & Instructional Strategies
- Learning effectiveness through data analysis & organization
- Strategic Planning
Accomplishments
· People’s Manager Award for Quarter 2 for exceptional People Management Skills - June 2016
· All Rounder award (Q3) for outstanding performance - August 2015
· Peak 2014 Champion citizen - November & October 2014
Recognitions
- 06/2016, People’s Manager Award for Quarter 2 for exceptional People Management Skills, Amazon Development Centre (India) Pvt Ltd
- 08/2015, All Rounder award (Q3) for outstanding performance, Amazon Development Centre (India) Pvt Ltd
- 11/2014, Peak 2014 Champion citizen, Amazon Development Centre (India) Pvt Ltd
Timeline
Senior Learning Experience Designer [LXD]
Amazon Web Services [AWS]
08.2021 - Current
L&D Marketing Manager
AMAZON.COM G&A LEARNING
10.2020 - 08.2021
Learning Product Manager (Technical Training Specialist II)
AMAZON WEB SERVICES (AWS) SECURITY
09.2019 - 10.2020
Learning Technologist ((Technical Training Specialist II)
AMAZON WEB SERVICES (AWS) SECURITY
10.2018 - 08.2019
Learning Technologist (Technical Training Specialist II)
AMAZON.COM INFORMATION SECURITY (INFOSEC)
05.2018 - 10.2018
Technical Training Specialist (Program Manager II)
AMAZON.COM INFORMATION SECURITY (INFOSEC)
03.2017 - 04.2018
Lead Instructional Designer (Program Manager II)
AMAZON DEVELOPMENT CENTRE (I) PVT LTD
02.2013 - 03.2017
Freelance Content Developer and Consultant
05.2012 - 11.2012
Deputy Chief Manager – Content and Training
KOTAK OLD MUTUAL PLC LIFE INSURANCE
05.2011 - 05.2012
Manager – Agency Sales Training
TATA AIG LIFE INSURANCE
10.2009 - 05.2010
Manager – Training
PEOPLE INTERACTIVE INDIA PRIVATE LIMITED
09.2003 - 02.2008
Certification in Instructional Design System - Instructional Design
Tech Total Soft Systems
Certification in Content Designing & Development Certification - Content Design Fundamentals
Metamorph
Diploma in Hotel Management & Catering Technology - Hospitality Administration And Management
Dr. D.Y. Patil Institute of Hotel Management & Catering Technology
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