Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sumit Singh

Business System Analyst
Spring,TX

Summary

Domain knowledge in the field of Healthcare and Provider Finance with understanding of various risks and compliances. Proficient in industry standard Software Development Methodologies like Waterfall, Agile-Scrum and Waterfall-Scrum Hybrid with understanding of Extreme Programming, Rational Unified Process and Spiral model. Great understanding and knowledge of Agile framework and Scrum framework including Scrum Ceremonies, Scrum Roles and Scrum Artifacts, Prioritization (MoSCoW). Determined Scope, performed impact analysis i.e. Business and technical impact, cost benefit analysis, risk analysis and feasibility study. Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing. Expert in understanding of Business Analysis, Business Process Management, Business Process Flows, CASE Tools, SWOT Analysis and GAP Analysis i.e. AS-IS and TO-BE designing, stakeholder interviews and requirements walkthrough. Facilitated Joint Application Development (JAD) sessions, focus groups, interviews, brainstorming and observations to elicit and document requirements from various stakeholders, SMEs, business owners and business sponsors. Proficiency in gathering SMART (Specific, Measurable, Achievable, Reliable, Timely) requirements and transforming them into functional and non-functional specifications. Familiar with 3 C’s of good requirements-Concise, Clear & Consistent. Excellent Business writing skills and experience in creating BRD, FRD, SRS, Use Case Specifications, data requirements, GUI requirements and project initiation document. Designed mapping of source data to target data and applied transformation filters to cleanse the data. Familiar with SSIS, SSAS and SSRS. Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Sequence Diagram, State Chart Diagram, Data Flow Diagram and Class Diagram using MS Visio. Experience with statistical data analysis, data management, data visualization and data list pulling for various analytics activity. Aided QA and test manager with development of test plans, test scripts, test cases, test data and test objective. Proven ability to work under pressure and meet deadlines. Open to dynamic work environment and ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality.

Forward-thinking professional offering more than 7+years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.

Astute BSA offers dynamic, diverse skillset developing and installing imperative systems.

Over 7+ career years, oversaw dedicated technical teams and researched necessary deployments to optimize organizational output. Experienced managing cloud products and services within over-arching technology infrastructure. Knowledgeable resource for mandated regulatory and safety procedures to maintain equipment and software effectiveness.

Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

4
4
years of professional experience

Work History

Business Systems Analyst

Beacon Health Options
Virgina Beach , Virginia
05.2020 - 09.2021
  • Worked in numerous enhancements in Beacon Health Options CAS application system for Web based Clinical and CRM solutions team
  • Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
  • Assessed business requirements to create focused solutions.
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Enhanced the workflow to automate the Readmission inquiry to Care Management queue if the member is readmitted within a specified time
  • Translated clinician requests into system needs and created functional specification document and Test documents for the upgrades
  • Involved in gathering, documenting, and verifying functional requirement for Readmission process and NTFN (Notification of Admission) projects
  • Responsible for gathering and reviewing the Authorization and Triage guidelines from Beacon’s National Clinical team
  • Enhanced existing Inquiry logic to meet the Readmission criteria
  • Set up routing parameters to route the incoming authorization that meets the Readmission criteria to a business defined queue (ICM, CCM & POC)
  • Configured Authorization parameters in the system for Clinical Referrals and Clinical RFS (Request for Services)
  • Setup Triage guidelines to bypass Clinical review for incoming service request to auto approve the service for admission
  • Developed Readmission workflow so that members are followed closely
  • Ensured work flow meets clinical specifications and user demand
  • Responsible for testing at various phases of the project development
  • Tested and reported on Provider Connect and Care Connect application functionality and defects
  • Worked with the project lead for planning and organizing the project activities and release
  • Involved in drawing data flow diagrams and process flow diagrams using MS Visio
  • Wrote test scripts for front end UI and back end database testing
  • Developed Test cases, Test data and reusable test scripts to do testing at the front end
  • Worked closely with the business and development team to ensure that desired functionalities were achieved by the application
  • Virginia

BSA/System Engineer

Coldwell Banker Richard Ellis (CBRE Inc.)
Spring, Texas
11.2020 - 7 2021
  • Served as Business Systems Analyst (BSA) supported application upgrades, provided application support for quoting portal, ensuring alignment with organizational objectives through development and maintenance of computer application systems tailored to specific requirements
  • Provided comprehensive support and training for multiple applications to both external clients and internal users
  • Created visual representations of system processes using Microsoft Visio
  • Conducted daily monitoring of application ticket queues, prioritizing high-impact issues
  • Employed fundamental SQL skills for database queries and analysis
  • Facilitated training sessions for associates and new users on the TOPS2 platform
  • Evaluated systems and business processes, offering recommendations for workflow optimization and policy improvements
  • Cultivated and maintained strong vendor relationships, effectively managing deliverable priorities and business unit expectations
  • Provided technical support to users, developed comprehensive documentation (user manuals, installation guides, and repair instructions), evaluated new products, and conducted hardware and software testing and analysis
  • Delivered weekly application status updates to stakeholders, including business and external users
  • Assessed business requirements to create focused solutions
  • Enhanced user experience with thorough testing and troubleshooting of software applications
  • Improved business processes by analyzing system requirements and implementing effective solutions
  • Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively
  • Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible
  • Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations
  • Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Provided expert support for end-users, ensuring optimal system performance and user satisfaction.

Business Systems Analyst

Presbyterian Health Services
Albuquerque, New Mexico
01.2019 - 08.2020
  • Worked as Business Systems Analyst in Provider Data Management project (PDM) worked with project team to gather business requirements, business process and translate them into system requirements and specific business document
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
  • Presbyterian Health Services wanted to move away from Facets system and built an in-house database system
  • Involved in gathering, documenting, and verifying business requirements
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project
  • Gap Analysis of project requirements, generated workflow process, flow charts and relevant artifacts
  • Created source (Legacy) to target (New) system mapping documents
  • Initiated Walkthrough and interviews with the Subject Matter Experts (SME) and stakeholders to keep track of user requirements
  • Involved in daily scrum meeting to discuss any roadblocks or impediments in the project path
  • Involved in sprint planning session to identify the features and functionalities that can be achieved by the new application
  • Worked closely with the Product Owner and team members for sprint planning
  • Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD
  • Involved in drawing data flow diagrams and process flow diagrams using MS Visio for the Provider Data Management Database
  • Involved in reviewing test documents and scripts at various phases of the project development with QA team
  • Worked closely with Data Architects in Designing and developing the database as per the requirements
  • Worked closely with the business team, development team and the quality assurance team to ensure that desired functionalities will be achieved by the application
  • Coordinated with offshore teams

Business Systems Analyst

Care Source
Dayton, Wyoming
06.2017 - 10.2018
  • The Project goal was to create Web portals for the providers
  • Worked in developing a Referral Web Portal that was used by providers and members to view their referral information
  • Worked with QA team to test the front-end portal functionality
  • Participated in full software development life cycle implementations (SDLC) from project initiation to final deployment
  • Coordinated with various Business Areas like Providers, Encounters, and Benefits Configuration team
  • Interacted and coordinated with the Design team, Business analyst and end users of the system
  • Analyzed Business Requirements, Functional Requirement & High-level Design documents
  • Involved in Planning of various test phases of the project for its successful execution
  • Worked in a fast-paced agile environment with two-week sprints
  • Tracked and creating tasks, stories and reporting defects using Jira in Agile Scrum
  • Created Test reporting in Agile and provided different reports like daily execution, defects etc
  • Knowledge and understanding of data modeling, Data flow diagrams/Process diagrams
  • Reviewed, modified and updated Requirements Traceability Matrix (RTM) to ensure full coverage of Test Cases
  • Created, uploaded and shared documents using MS SharePoint for training and enhancement purposes
  • Attended the daily status meetings with the QA team and weekly meetings with the Business Analyst and review the Defects with development team & Users
  • Proficiency in interacting with Oracle, SQL Server and DB2 databases using SQL
  • Worked with team in Risk analytics and Adjustment for business data processes to support management
  • Created sales report and SLA report for business analytics
  • Involved and supported Encounter Data Processing System Process
  • Supported business team to resolve production tickets
  • Dayton, OH
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.

Education

Bachelor of Science - IT

RBA
Marshall University
08.2024 - 12.2014

Skills

Microsoft Office Suite

JIRA Service Now

Version One

Bugzilla

MS Project

MS Access

MySQL server

Oracle

SSRS

SQL

HTML

XML

Shell

Hardware and software installation

Application support

ITIL Framework

Timeline

Bachelor of Science - IT

RBA
08.2024 - 12.2014

BSA/System Engineer

Coldwell Banker Richard Ellis (CBRE Inc.)
11.2020 - 7 2021

Business Systems Analyst

Beacon Health Options
05.2020 - 09.2021

Business Systems Analyst

Presbyterian Health Services
01.2019 - 08.2020

Business Systems Analyst

Care Source
06.2017 - 10.2018
Sumit SinghBusiness System Analyst