Sumitha John
West,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
South Indian Bank
04.2014 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Teller
South Indian Bank
07.2009 - 03.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
Education
Master of Science - Physics
Madras Christian College
Chennai, INDIA03.2008
Bachelor of Science - Physics
Catholicate College
Kerala, INDIA03.2006
Skills
- Operations management
- Financial Management
- Staff supervision
- Sales growth
Languages
English
Professional Working
Malayalam
Native or Bilingual
Tamil
Full Professional
Timeline
Assistant Manager
South Indian Bank
04.2014 - 07.2023
Teller
South Indian Bank
07.2009 - 03.2014
Master of Science - Physics
Madras Christian College
Bachelor of Science - Physics
Catholicate College
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