Sumit MISHRA
LODHIKEDA,Madhya Pradesh
Summary
Dedicated Asst Waiter with strengths in customer engagement and service delivery. Anticipates guest needs, ensuring a positive dining experience through effective communication and professionalism. Collaborates seamlessly with team members to maintain high standards during peak service times.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
ASST WAITER
Oceania Cruises
04.2024 - 12.2025
- Assisted with the setup of dining areas, adhering to precise layout specifications for optimal customer experience.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Greeted new customers, answered initial questions and took drink orders.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Memorised menu details, including daily specials and allergen information, to provide accurate recommendations to diners.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Advised on menu options based on allergies and preferences.
- Coordinated team members to take, serve and clear orders accurately and promptly.
Assistant Butler
Oceania Cruises Inc.
06.2024 - 08.2024
- Delivered exceptional personalized service to guests, ensuring comfort and satisfaction throughout their voyage.
- Managed dining arrangements, coordinating with culinary teams to meet diverse guest preferences and dietary needs.
- Oversaw inventory management for luxury amenities, optimizing stock levels and enhancing guest experiences.
- Trained junior staff on service protocols and standards, promoting a high level of hospitality across the team.
- Collaborated with onboard departments to coordinate special events, ensuring seamless execution and guest enjoyment.
- Implemented service enhancements based on guest feedback, driving improvements in overall satisfaction rates.
- Developed strong relationships with repeat guests, fostering loyalty and enhancing brand reputation through personalized interactions.
- Conducted regular inspections of guest accommodations, maintaining high standards of cleanliness and presentation for optimal satisfaction.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
Butler
HRH GROUP OF HOTELS
10.2021 - 03.2024
Senior Food And Beverage Associate /Butler
HRH Group Of Hotels
09.2021 - 03.2024
- Accurately took orders, entered them into the POS system, and promptly served food and beverages.
- Handled complaints and resolved issues swiftly and professionally, maintaining guest satisfaction.
- Provided warm and friendly service, creating a positive dining experience for guests.
- Anticipated guest needs and replenished drinks, utensils, and condiments regularly.
- Maintained a clean and organized dining area, adhering to all health and safety regulations.
- ( Shiv Niwas Palace)
Butler Training Program
THE LEELA PLACE NEW DELHI
04.2020 - 06.2020
- Delivered exceptional guest service, anticipating needs and preferences to enhance overall experience.
- Coordinated dining arrangements and private events, ensuring high standards of service and presentation.
- Managed inventory of supplies and equipment, maintaining efficient stock levels to support operations.
- Supervised housekeeping staff, ensuring adherence to cleanliness and quality standards throughout the property.
- Implemented new procedures for guest check-in processes, streamlining operations and improving efficiency.
- Developed relationships with guests to foster loyalty, resulting in positive reviews and repeat visits.
- Oversaw maintenance requests, collaborating with engineering team to ensure timely resolution of issues.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
Education
Certificate of Higher Education - Hospitality Aviation travel and Tourism
Fly wheel aviation academy
Maharashtra04-2022
SSC - Science
Little Step Higher Secondary School
Borgaon, Madhya Pradesh04-2020
10th - Science
Lala KailashPat Shingania High School
Lodhikeda, Madhya Pradesh04-2016
Skills
- Communication
- Dining etiquette
- Cleanliness standards
- Multitasking
- Customer Service
- Problem-Solving
- Time Management
- Teamwork
Certification
STCW Certificate, Personal Survival Techniques (PST), Fire Prevention and Fire Fighting (FPFF), Elementary First Aid (EFA), Personal Safety & Social Responsibilities (PSSR), Security Training for Seafarers with Designated Security Duties (STSDSD), Crowd And Crisis Management ( CCM)
Language
C2English: Proficient
Awards
Academic Achievement Award
Timeline
Assistant Butler
Oceania Cruises Inc.
06.2024 - 08.2024
ASST WAITER
Oceania Cruises
04.2024 - 12.2025
Butler
HRH GROUP OF HOTELS
10.2021 - 03.2024
Senior Food And Beverage Associate /Butler
HRH Group Of Hotels
09.2021 - 03.2024
Butler Training Program
THE LEELA PLACE NEW DELHI
04.2020 - 06.2020
10th - Science
Lala KailashPat Shingania High School
SSC - Science
Little Step Higher Secondary School
Certificate of Higher Education - Hospitality Aviation travel and Tourism
Fly wheel aviation academy