Sumitra Biswa
Denver,CO
Summary
Adept at managing high-stress situations, I significantly enhanced customer loyalty and repeat business at Sumitra through empathetic resolution of complaints and efficient handling of escalated calls. With proven skills in customer service and problem-solving, my tenure also involved mastering critical thinking and active listening, ensuring satisfactory outcomes in customer relations.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Sumitra
12.2015 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Packaging
Sumitra
03.2013 - 09.2015
10/14/2015 to 9/1/2024 as customers service and all rounder missions yogurt company Hammond company 3/20/2013 to 4/25/2015 packaged candy and making candy
Education
Aurora Hight School
Aurora, CO01.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Languages
Nepali
Elementary
Timeline
Customer Service Cashier
Sumitra
12.2015 - 09.2024
Packaging
Sumitra
03.2013 - 09.2015
Aurora Hight School
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