Summary
Overview
Work History
Education
Skills
Timeline
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SUMITRA THAPA

Euless,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CASA HIMALAYA
Irving, TX
02.2025 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Led on- and off-site customer support teams across multiple time zones.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Data Entry Clerk

FedEx Supply Chain
Coppell, TX
12.2022 - 11.2025
  • Maintained database by entering new and updated customer and account information.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
  • Reviewed and updated account information in company computer system.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Operated equipment and machinery according to safety guidelines.

Education

Bachelor’s Degree in Business Administration -

TRIBHUVAN UNIVERSITY
NEPAL
11-2016

Skills

  • Problem solving
  • Effective communication
  • Decision-making
  • High-energy attitude
  • Adaptability and flexibility
  • Positive and professional
  • Service standard compliance
  • Quality assurance controls

Timeline

Customer Service Representative

CASA HIMALAYA
02.2025 - Current

Data Entry Clerk

FedEx Supply Chain
12.2022 - 11.2025

Bachelor’s Degree in Business Administration -

TRIBHUVAN UNIVERSITY

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SUMITRA THAPA