Summary
Overview
Work History
Education
Skills
Timeline
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Summar Maddock

Bend,OR

Summary

Seeking a position that will not only utilize my experience and skills but offer a challenging and rewarding future. Working in the Mortgage business for the past twenty years has allowed me to build a consistent history of meeting and exceeding company expectations. During my tenure I have held and excelled in almost every position. My diverse background, excellent communication skills and strong work ethic make me a valued team player in any environment. I would love the opportunity to use these skills as well as learn new skills that will help to further enhance my background while providing you with an experienced professional. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MD-Staff.

Overview

12
12
years of professional experience

Work History

Medical Administrative Assistant

Bend Surgery Center
05.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.

Operation Manager

Homebridge Financial Services, Inc
01.2012 - 05.2023
  • Manages and sets priorities of an operational function; creates project plans, identifies, and leverages resources
  • Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
  • Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance policies and procedures for loan products
  • Manage and support a team of 16 processors, 9 sales branches along with 39 loan officers
  • Knowledge of Conventional, VA, FHA and Bond Loans
  • Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
  • Strong analytical and decision-making skills
  • Good organizational and project management skills
  • Excellent interpersonal, verbal, and written communication skills
  • Well-developed knowledge of human resources functions
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Assigning and monitoring the pipeline of each Loan Processor to ensure all loans are moving through the pipeline in a timely manner and that members are being contacted in a timely manner, meeting defined Service Level Agreements (SLAs)
  • Producing and analyzing reports on key departmental metrics and leveraging the reports to support decisions
  • Auditing files periodically to verify procedures are being followed and that all legally-required paperwork is being completed and is in adherence with deadlines, laws and regulations
  • Preparing responses to audits or examination findings, and implementing corrective actions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Education

Graduate -

Evergreen Highschool
Vancouver, WA
06.1998

Skills

  • Problem-Solving
  • Team Leadership
  • Decision Making
  • Customer Service
  • Operations Monitoring
  • Planning and Implementation
  • Employee Motivation
  • Operations Oversight
  • Quality Assurance
  • Hiring and Onboarding
  • Staff Scheduling
  • Maintaining Compliance
  • Management Team Building
  • Patient Care and Confidentiality

Timeline

Medical Administrative Assistant

Bend Surgery Center
05.2023 - Current

Operation Manager

Homebridge Financial Services, Inc
01.2012 - 05.2023

Graduate -

Evergreen Highschool

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Summar Maddock