Summer Acevedo
Las Vegas,NV
Summary
Refined administrative assistant with over a decade of experience in administrative, customer service, and human resources roles. Demonstrates exceptional flexibility and time management skills, underpinned by a proficiency in Microsoft Office and a typing speed of 75 WPM. Known for a detail-oriented approach to administrative support, ensuring high levels of accuracy and efficiency in multitasking and organizational tasks.
Overview
11
11
years of professional experience
Work History
Receptionist
Abby Connect
Las Vegas, NV
01.2023 - Current
- Efficiently resolved customer issues, achieving a 30-second response rate and managing 5+ calls simultaneously
- Managed a multitude of customer requests and maintained accurate notes for each request
- Multiple phone line system - answering 5+ calls at one time for multiple clients follow their guidelines
- Updated daily statistics and maintained excel log for employer records
- Provide information about establishments, such as location of departments or offices, employees within the organization, or services provided
- Schedule appointments and maintain and update appointment calendars maintaining client and HIPAA guidelines
- Maintained meticulous records and logs in Excel, ensuring data accuracy for client and HIPAA compliance
Clerical Aide
CCSD
Las Vegas, NV
10.2021 - 12.2022
- Streamlined HR processes, ensuring swift employee data management and effective communication.
- Managed 100+ daily calls, improving query resolution efficiency and employee satisfaction.
- Facilitated seamless employee transitions, acting as a key notification conduit for HR changes.
- Optimized multi-line phone system handling, elevating the caller experience and operational efficiency.
- Efficiently managed HR inquiries and data, ensuring accuracy in employee transitions.
- The primary source of notifications for employee transfers to new schools and positions
- Accurately verify and input new employee contact and personal information - deactivate and archive inactivated accounts
Receptionist
Global Harmony, LLC
Henderson, NV
06.2021 - 10.2021
- Greet patients with a warm, welcoming attitude
- Register new patients and update information for current patients on paper and through a computer database
- Assist customers on the floor with finding the right product for ailments
- Managed 100+ daily calls, ensuring top-tier service; streamlined patient registration
- Cultivated loyal customer base by personalizing solutions to ailments, boosting satisfaction
- Fostered welcoming environment, guiding customers in product selection for optimal health
- Led improvements in customer service processes, significantly raising satisfaction levels
- Precisely updated patient records, ensuring accuracy in our database and operations
- Pioneered a customer service protocol that elevated client loyalty and trust
Inventory Specialist
VZL Staffing
Las Vegas, NV
02.2021 - 06.2021
- Ensured inventory accuracy by conducting daily audits, aligning with NV regulations
- Boosted efficiency in tracking cannabis products through meticulous labeling and data entry
- Resolved discrepancies between deliveries and orders, enhancing inventory reliability
- Led training for new employees on company guidelines, improving team compliance
- Streamlined invoice management by implementing a dual-storage system, both virtual and physical
- Enhanced inventory accuracy through rigorous daily audits, ensuring compliance with NV regulations
- Optimized inventory management by introducing a digitized tracking system
Inventory Specialist
MM Development
Las Vegas, NV
02.2018 - 10.2020
- Streamlined inventory process, reducing discrepancies by 30%
- Enhanced store layout, boosting customer engagement and sales
- Oversaw accurate inventory logs, ensuring timely restocks
- Initiated new training protocols, improving team efficiency
- Facilitated cross-departmental collaboration for product placement
- Managed daily inventory, ensuring 100% accuracy in stock levels
- Greet patients with a warm, welcoming attitude
- Register new patients and update information for current patients on paper and through a computer database
Human Resources
Move4Less
Las Vegas, NV
10.2017 - 02.2018
- Managed timely processing of company invoices, enhancing financial efficiency
- Maintained precise data entry for daily moving contracts, ensuring operational effectiveness
- Administered 401K and insurance enrollments, providing comprehensive employee benefits
- Oversaw collection of overdue payments, improving cash flow
- Handled legal and unemployment documentation, ensuring compliance and mitigating risks
- Streamlined check processing, issuing 100+ checks bi-weekly, enhancing financial operations
- Ensured daily data entry for moving contracts, maintaining 100% accuracy against tight deadlines
- Facilitated employee benefits, enrolling staff in 401K and insurance, bolstering workforce satisfaction
- Managed document preservation for legal and unemployment notices, improving compliance
- Optimized collections by integrating Excel and moving systems, reducing past due payments
Verizon Tech Coach
Asurion Insurance Services
Las Vegas, NV
10.2016 - 02.2017
- Efficiently handled 100+ daily customer interactions, ensuring swift resolution to tech issues
- Meticulously documented customer interactions, adhering to Verizon and Asurion standards
- Provided empathetic support to customers, guiding them through complex tech solutions
- Introduced a streamlined process for quicker claim handling, enhancing customer satisfaction
- Analyzed customer feedback to improve the tech support process, reducing complaint rates
- Revolutionized claim processing, cutting wait times by 20%, boosting customer satisfaction
Administrative Assistant
Village Capital & Investment
Las Vegas, NV
09.2013 - 10.2016
- Boosted office efficiency by streamlining supply management and reception duties
- Ensured accuracy in processing MERS and Flood Certifications, vital for loan approvals
- Played a key role in supporting senior loan officers through effective administrative tasks
- Introduced a proactive visitor assistance approach, enhancing client satisfaction
- Managed inventory levels with precision, preventing operational delays
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06.2013
Skills
- Records Management
- Statistical Analysis
- Customer Complaint Resolution
- Verbal and written communication
- Calendar Management
- Documentation
Timeline
Receptionist
Abby Connect
01.2023 - Current
Clerical Aide
CCSD
10.2021 - 12.2022
Receptionist
Global Harmony, LLC
06.2021 - 10.2021
Inventory Specialist
VZL Staffing
02.2021 - 06.2021
Inventory Specialist
MM Development
02.2018 - 10.2020
Human Resources
Move4Less
10.2017 - 02.2018
Verizon Tech Coach
Asurion Insurance Services
10.2016 - 02.2017
Administrative Assistant
Village Capital & Investment
09.2013 - 10.2016
High School Diploma -
Eldorado High School