Summer Ackerman

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Provided free credit reports to prospective clients regarding unfair, inaccurate, or unsubstantiated items on their credit reports. Progrexion/Lexington Law Firm laid of 889 consultants without giving a 60 days notice, violating the WARN Act. This was a sales job. Work from home job.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.

Assistant supervisor of a tax preparation office. In charge of the office overseeing five employees.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Molded team and embraced change to adapt within dynamic market.
• Initiated timely response to emails, voicemails and written correspondence.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Adhered to rigorous standards for customer service, merchandising and operational safety.
• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Cross-trained and provided back up for customer service managers.
• Optimized customer support by establishing collaborative service environment.
• Implemented new working processes which delivered continued improvements.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Processed credit and debit card payments and returned proper change for cash purchases.
Increased revenue, cultivating client relations to develop new customer accounts.
Assisted in store opening by setting up office space, computers and cash drawers.
Proactively identified and solved complex strategy problems that impacted sales management and business direction.
Improved customer satisfaction by working with store manager and colleagues.
Maintained store appearance, including vacuuming the carpet, taking out the trash, cleaning off desk for professional appearance, wiping counters for cleanliness.
Proactively identified and solved complex strategy problems that impact business direction.
Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies.
Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
Addressed customer issues to ensure quick and successful resolution.
Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.

Fielded delinquent account holders.

Took and processed applications. Booked loans.

Solicited former customers and potential new customers.

Adhered to company policy and procedures.

Maintained confidential records in office and used confidentiality when dealing with customers.