SUMMER ADAMS
Titusville
Summary
Highly adaptable and dedicated professional with 3 years of producing excellent service in the U.S. Military. Supported customer needs as a server for 4 years. Aided patients as a service representative for over a year, focusing on patient satisfaction. Committed and passionate to teamwork and collaboration in all roles. Eager to apply skills in new opportunities.
Overview
8
8
years of professional experience
Work History
Patient Service Representative I
Brevard Health Alliance
10.2024 - Current
- Facilitated patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Coordinated communication between patients and healthcare providers to ensure continuity of care.
- Maintained accurate patient records, ensuring compliance with health regulations and organizational policies.
- Trained new staff on operational procedures and best practices for patient interactions.
- Monitored appointment schedules to minimize wait times and optimize patient flow through the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in registration.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Facilitated Medicaid application training and guided multiple patients through the application process, ensuring clarity and confidence.
- Achieved successful processing of numerous applications following comprehensive training on sovereign immunity. Enhanced understanding of legal frameworks to improve application outcomes.
- Managed schedules for two medical providers and three dental providers to ensure efficient appointment coordination.
Seaman
United States Navy
04.2021 - 04.2024
- Performed as customer support representative and assistant to Chaplains in operation of Naval Air Station Oceana Chapel and Dam Neck Annex.
- Developed strong communication while assisting sailors in distress and relaying all information over to a chaplain.
- Maintained the Dam Neck Annex base calendar, ensuring the facilities were scheduled and accessible for 100% usage to over 80 commands.
- Sat at the receptionist desk answering phone calls, scheduling appointments, and greeting sailors, meeting their needs at the Naval Air Station Oceana and Dam Neck Annex chapel.
- Displayed excellent customer service and attention to detail at the Naval Air Station Oceana air show.
- Remained positive and kind to every person who walked into the building because their life depended on it at the moment.
- Handled thousands of dollars worth of cash after weekend services.
- Completed monthly reports for the Navy on how much money was coming in and out of the chapel.
- Checked sailors in and out for appointments.
- Opened and closed the chapel buildings, ensuring they were ready for daily operations.
- Kept confidentiality for sailors in crisis seeking help in our building.
- Responsible for maintaining security and safety onboard USS Vicksburg.
- Kept inventory of items on the ship with zero discrepancies.
- Led a team of seaman in cleaning and issuing of over 60 foul weather jackets for command distribution increasing the morale and quality of life onboard for the crew.
- Was responsible for the maintenance and issue of 100 tools onboard the ship.
- Oversaw 62 worship services, 19 graduations, 22 retirement ceremonies, and 3 change of command events at the NAS Oceana chapel.
- Demonstrated time management skills by being on time for muster every day.
- Excited to learn new skills while working with multiple rates.
- Trained new sailors how the Chapel operates.
- Organized and led sailors on preserving the USS Vicksburg.
- Displayed respect and professionalism for higher ups.
- Paid attention to detail with uniforms, watch standing, and getting qualifications onboard the USS Vicksburg.
Waitress/Hostess/Cashier/Busser
Sharon’s Homestyle Cookin’
08.2017 - 04.2021
- Maintained timely table check-ins to assess customer needs.
- Stayed positive while providing excellent service to customers.
- Communicated with kitchen staff to keep customers updated on wait times for food.
- Resolved guest complaints to maintain their dining experience satisfying.
- Used the cash register and credit card machine.
- Calculated the money at the end of every shift.
- Provided hospitality by greeting new customers.
- Stayed calm when dealing with unsatisfied customers or during busy hours.
- Provided recommendations on menu items.
- Upsold desserts to help with restaurant profits.
- Bussed and reset tables to keep the restaurant clean and things running smoothly during busy periods.
- Folded napkins and prepared silverware sets while making sure every table had enough supplies for customer satisfaction.
- Informed customers on daily specials.
- Trained new servers on how the restaurant operates.
Education
High school diploma - undefined
Harmony High School
Saint Cloud, FL05.2020
Skills
- Excellent communication
- Multitasking
- Problem-solving
- Dependable
- Responsible
- Exceptional Customer Service
- Adaptability
- Teamwork
- Attention to detail
- Front desk
- Cash handling
- Hospitality
Timeline
Patient Service Representative I
Brevard Health Alliance
10.2024 - Current
Seaman
United States Navy
04.2021 - 04.2024
Waitress/Hostess/Cashier/Busser
Sharon’s Homestyle Cookin’
08.2017 - 04.2021
High school diploma - undefined
Harmony High School