Summer Ahmed
Prosper,TX
Summary
Motivated Fraud Analyst touting +3 years of expertise investigating suspicious activity for CROWE LLP and Capital One. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
10
10
years of professional experience
Work History
Financial Crime Review Analyst
Crowe Horwath
Dallas, TX
11.2022 - 02.2024
- Worked with different agencies, performed customer verification which involved interviews, phone calls and emails for further investigation.
- Perform Due diligence on customer transactions, writing reports based on findings.
- PEP due diligence, adverse media searches on customers, companies and bank accounts to identify financial crime, fraud and other instances of financial crime.
- Collaborated with different teams such as AML, Auto loans and insurance.
- Worked on different databases such as Excel, Microsoft word, Actimize, CLEAR , Dow Jones and internal systems.
Funding Analyst
Capital One
Plano, TX
04.2017 - 05.2018
- Process car loans for individuals after conducting different type's of verifications.(income verification, job verification etc)
- Work on high risk file , that include fraudulent transactions, fake pay checks, bank statements.
- Making outbound calls to customers and businesses to perform phone interview before finalizing the loan.
- Handle case-load of loans to process funding and underwriting, and verification of documents.
Customer Service Representative
Comcast
Houston, TX
04.2015 - 06.2016
- Creating accounts using the CSG billing system.
- Selling customer's services which included internet, cable home phone and home automation system.
- Re- bundle the customer into packages to sell more services and save money for customer.
- Responsible for meeting quota but always went above and beyond my goals.
- Explaining customers their bills and solving issues to give excellent customer service.
- Mentioning customer surveys that they might receive about their in store experience with Comcast.
Sales Lead (Seasonal)
Bath And Body Work
Dallas, TX, TX
10.2013 - 06.2014
- Coached and trained staff on effective selling techniques.
- Implemented training programs to enhance understanding of Scents/ Formula application.
- Managed inventory and prioritized customer satisfaction.
- Responsible for opening and closing the store .
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Education
Associate of Science -
Brookdale Community College
Lincroft, NJBBA - Human Resources
PAF-KIET KARACHI
KARACHI PAKISTANSkills
- Investigation Skills
- Leadership
- Problem Solving
- Interpersonal Communication
- Adaptability
- Verbal and written communication
- Relationship Building
Affiliations
- Student council
- Member of yearbook club
- Languages: English, Urdu and Hindi
References
References available upon request.
Timeline
Financial Crime Review Analyst
Crowe Horwath
11.2022 - 02.2024
Funding Analyst
Capital One
04.2017 - 05.2018
Customer Service Representative
Comcast
04.2015 - 06.2016
Sales Lead (Seasonal)
Bath And Body Work
10.2013 - 06.2014
Associate of Science -
Brookdale Community College
BBA - Human Resources
PAF-KIET KARACHI
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