Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Al-Qatawna

Palmetto

Summary

Dynamic leader with a proven track record at Fit2Run, enhancing supply chain efficiency and customer satisfaction. Excelled in task prioritization and analytical thinking, significantly improving receiving processes and returns management. Skilled in mentoring teams and fostering a culture of safety and high performance. Demonstrates exceptional policy enforcement and visual merchandising abilities.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
03.2025 - Current
  • Prepared and served only the highest-quality coffee, tea, and blended beverages to customers.
  • Maintained cleanliness and organization of workstations.
  • Collaborated with team members to ensure smooth service flow.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety, and sanitation guidelines to pass state inspections.
  • Supported highest standards of conduct and service to support company reputation.
  • Monitored inventory levels and restocked supplies as needed.

Receiving Supervisor

Fit2Run, The Runner's Superstore
06.2024 - Current
  • Directed the daily operations of the receiving department, overseeing a staff of 3-4 employees.
  • Assisted with resolving customer complaints related to incorrect orders, damaged goods or late deliveries.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Analyzed data to identify trends in supply chain performance, suggesting improvements as needed
  • Prepared and led staff training and instruction on proper procedures related to receiving activities.
  • Developed and implemented effective strategies to improve efficiency in the receiving process.
  • Organized deliveries by sorting and stocking receivables
  • Planned workflow and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Promoted stockroom efficiency by upholding cleanliness and systematic product organization.

Returns Supervisor

Fit2Run, The Runner's Superstore
06.2023 - 06.2024
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
  • Processed refunds up to specified dollar amounts according to strict company policy.
  • Ensured compliance with company policies regarding returns and exchanges.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Maintained accurate documentation of all returned items and transactions.
  • Created reports on returned merchandise trends for management review.
  • Identified opportunities to improve efficiency in processing returns.
  • Provided leadership, insight, and mentoring to all employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Rotated through various departments to meet the demands of business.

Education

High School Diploma -

Earl J. Lennard High
05-2023

Skills

  • Task prioritization
  • Self-motivated and independent
  • Policy enforcement
  • Analytical thinking
  • Shelving
  • Visual merchandising

Timeline

Barista

Starbucks
03.2025 - Current

Receiving Supervisor

Fit2Run, The Runner's Superstore
06.2024 - Current

Returns Supervisor

Fit2Run, The Runner's Superstore
06.2023 - 06.2024

High School Diploma -

Earl J. Lennard High

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