Summer Alberts VanVeen
Retail Management, Shipping & Transportation Management , Licensed Provider
Ottumwa
Summary
Dynamic professional with extensive experience as a General Manager at MC Sporting Goods, excelling in strategic planning and operations management. Proven track record in enhancing efficiency and customer satisfaction, while leading diverse teams. Skilled in project management and fostering strong client relationships, driving significant growth and operational improvements.
Professional maintenance specialist with comprehensive experience in property upkeep and repair. Adept at ensuring buildings and grounds remain in optimal condition and remodel carpentry work. Reliable team player with strong focus on safety, efficiency, and effective problem-solving. Known for adaptability and consistent delivery of high-quality results.
Hearing healthcare professional prepared to deliver high-quality auditory care. Proven ability to conduct thorough hearing evaluations and recommend appropriate hearing aids. Emphasizes team collaboration and adaptability to meet evolving patient needs. Known for strong patient communication and technical proficiency in hearing instruments.
Experienced Retail Sales Lead with 9 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
16
16
years of professional experience
Work History
Property Maintenance Worker /Remodeler
Self Employed Services
11.2021 - Current
- Facilitated smoother operations by organizing and maintaining inventory of tools and supplies.
- Promoted energy efficiency by upgrading to eco-friendly systems and appliances.
- Ensured properties remained in peak condition, conducting regular inspections and performing necessary repairs.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
- Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Enhanced property values for clients by executing professional remodels of kitchens, bathrooms, and living spaces.
Licensed Hearing Instrument Specialist
Concept by Iowa
08.2013 - 01.2020
- Developed strong communication skills working with diverse populations to address varying degrees of hearing loss concerns.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Assisted in training new staff members on best practices within the clinic, contributing to an efficient work environment.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Reduced wait times for appointments by optimizing clinic workflow and implementing time-saving measures.
- Conducted regular equipment maintenance checks ensuring optimum functionality during patient testing.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency within the practice.
- Facilitated group education sessions focusing on hearing health topics, promoting overall wellness among attendees.
- Administered counseling sessions related to managing tinnitus symptoms providing relief for affected individuals.
- Managed inventory effectively to ensure availability of appropriate devices while minimizing costs associated with excess stock.
- Collaborated with audiologists to develop individualized treatment plans tailored to each patient''s needs.
- Liaised between insurance companies and patients streamlining the reimbursement process for hearing aid purchases.
- Increased sales of hearing devices by developing targeted marketing strategies and promotional campaigns.
- Expanded clinic''s reach by organizing community outreach events, raising awareness about hearing health services available.
General Manager
MC Sporting Goods
05.2011 - 10.2013
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
Transportation Coordinator
Dr. Pepper and Snapple
12.2009 - 05.2013
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Developed strong relationships with carriers and vendors, securing cost-effective partnerships for the company''s benefit.
- Increased on-time delivery performance by closely monitoring shipment progress and resolving potential delays.
- Requested and coordinated transport capabilities to meet missions.
- Reduced transportation costs with thorough analysis of carrier contracts and negotiation of competitive rates.
- Documented and inventoried freight, cargo, and material shipments of all types.
- Streamlined operations by implementing process improvements and adopting new technologies.
- Improved transportation efficiency by optimizing routes and coordinating schedules.
- Organized warehouse layout to maximize space utilization while maintaining accessibility for loading/unloading purposes.
- Prepared detailed reports on transportation activities which informed executive decision-making processes.
- Oversaw fleet maintenance, scheduling regular inspections, repairs, and replacements to minimize downtime and extend vehicle life.
Education
State Certified Instrument Specialist - Hearing Health Science
IHS
Cedar Rapids, IA / Online 05.2001 -
Skills
property care and removal
process recyclables
Multitasking Abilities
Patient counseling
Warehouse operations
Logistics management
Shipment consolidation planning
Managing schedules
Customer relationship management
Team leadership
Operations management
Project management
Performance improvement
Operations oversight
Timeline
Property Maintenance Worker /Remodeler
Self Employed Services
11.2021 - Current
Licensed Hearing Instrument Specialist
Concept by Iowa
08.2013 - 01.2020
General Manager
MC Sporting Goods
05.2011 - 10.2013
Transportation Coordinator
Dr. Pepper and Snapple
12.2009 - 05.2013
State Certified Instrument Specialist - Hearing Health Science
IHS
05.2001 -