Summer Auer

Helping client maintain hygiene and personal care routines.

Helping clients move around their home, including transferring from bed to chair, or using a walker or wheelchair.

Assisting clients with eating, and potentially preparing meals if needed.

Reminding clients to take their medications as prescribed, and assisting with self-administration if necessary.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Recorded equipment, facility and janitorial issues to facilitate maintenance.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
• Directed guests and appointments to fitness consultants to increase membership enrollments.
• Referred unresolved customer issues to management for further investigation.
• Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

• Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
• Boosted customer retention rate through proactive follow-up calls to remind clients of upcoming appointments or promotions.
• Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
• Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
• Educated clients on health and safety of tanning facilities and procedures.
• Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
• Educated clients on skincare techniques to enhance their tanning results while preserving skin health.
• Exceeded monthly tanning product and membership sale quotas.