Summary
Overview
Work History
Education
Skills
Certification
Timeline

Summer Babb

Lakeland,FL

Summary

Experienced in fast-paced environments, versatile customer service professional with 4 years of proven track record. Successfully managed inventory, led teams, and consistently delivered exceptional customer service. Proficient in administrative tasks including data entry and electronic filing systems, streamlining operations and improving efficiency. Seeking a position to fully leverage strong customer service and leadership skills for driving success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Mister Car Wash
Atlanta, Ga
03.2020 - 07.2024
  • Managed team training and performance monitoring to ensure high-quality service standards.
  • Assisted with inventory control and budget management, optimizing resource allocation.
  • Addressed customer complaints and processed damage claims, maintaining customer satisfaction and brand integrity.
  • Managed incoming calls and emails, responding promptly and professionally to inquiries.
  • Created and maintained electronic filing systems for easy document organization and retrieval.
  • Handled sensitive information with utmost confidentiality following established protocols.
  • Performed data entry tasks accurately within specified timelines to maintain database integrity.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Customer Service Representative

State Farm
04.2020 - 02.2022
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution.
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online.
  • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Sales Associate

UPS Customer Center
04.2017 - 11.2019
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Trainer

Krystal’s
05.2016 - 04.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

High School Diploma - undefined

Lithia Springs Comprehensive High School
12.2017

Skills

  • Administrative Assistant/Receptionist
  • Customer Focus & Orientation
  • Security Guard Skills
  • Professionalism
  • Time Management
  • Reliability

Certification

Driver's License

Timeline

Customer Service Representative - State Farm
04.2020 - 02.2022
Shift Leader - Mister Car Wash
03.2020 - 07.2024
Sales Associate - UPS Customer Center
04.2017 - 11.2019
Crew Trainer - Krystal’s
05.2016 - 04.2019
Lithia Springs Comprehensive High School - High School Diploma,

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Summer Babb