Summer Ballard
Saint Paul,MN
Summary
Skilled team player who works well collaboratively or independently to handle assignments. Quick learner with great reading, writing, editing, and computer abilities.
Overview
6
6
years of professional experience
Work History
Appeals Consultant
HealthPartners
10.2023 - Current
- Writing and editing letters to be compliant with internal standards and external regulators
- Investigating, resolving, and effectuating the timely resolution of member grievances and appeals
- Working to mitigate compliance concerns to ensure a fair outcomes while aligning with federal and state regulations
- Develop relationships with internal and external departments to effectively resolve member concerns
Member Services
HealthPartners
10.2022 - 10.2023
- Providing quality customer service for HealthPartners members
- Describing benefits to members
- Working with providers to ensure our members receive the most affordable care
- Experience working with confidential information through verbal and written correspondence
Assistant Manager
Eat Me! Drink Me
04.2019 - 07.2022
- Developed and maintained effective working relationships with team members and customers
- Addressed and resolved customer inquiries and complaints and ensured satisfaction with products offered
- Delegated assignments based on the employees' knowledge and abilities
- Open and closed store and set up shop for each day's operation
Education
BA - English/Journalism
University of Minnesota Duluth
Duluth, MN05.2022
Skills
- Editing
- Creative writing
- Research
- Persuasive writing
- Proofreading
- Journalism
- Reading comprehension
- Collaboration
Additional Information
Dean's List Spring 2020, Fall 2020, Spring 2021, Fall 2021, Spring 2022
Timeline
Appeals Consultant
HealthPartners
10.2023 - Current
Member Services
HealthPartners
10.2022 - 10.2023
Assistant Manager
Eat Me! Drink Me
04.2019 - 07.2022
BA - English/Journalism
University of Minnesota Duluth
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