Summer Barnes
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Marriott Hotel
02.2022 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Receptionist
Gardens Dermatology & Cosmetic
09.2021 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Assistant Teacher
KLA Schools
12.2020 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher and administrators to enforce school policies and procedures.
Cashier
Bath & Body Works
10.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Business Entrepreneurship - Business
Palm Beach State College
Lake Worth, FLSkills
- Mail Handling
- Conflict Management
- Word Processing
- File Management
- Time Management
- Problem-Solving Skills
- Guest Satisfaction
- Expense Reporting
- Cash Handling
- Posting Charges
- Front Office Support
- Answering Customer Questions
Timeline
Front Desk Associate
Marriott Hotel
02.2022 - Current
Receptionist
Gardens Dermatology & Cosmetic
09.2021 - 10.2022
Assistant Teacher
KLA Schools
12.2020 - 08.2021
Cashier
Bath & Body Works
10.2019 - 12.2020
Business Entrepreneurship - Business
Palm Beach State College
Similar Profiles
SYLVIA O'NEALSYLVIA O'NEAL
CUSTOMER CARE SPECIALIST at Marriott HotelCUSTOMER CARE SPECIALIST at Marriott Hotel
Connor MontoyaConnor Montoya
Front Desk Agent & Guest Service at Marriott HotelFront Desk Agent & Guest Service at Marriott Hotel
SAI VARMA AKKALASAI VARMA AKKALA
Front Desk Associate at Marriott HotelFront Desk Associate at Marriott Hotel
Alison RiveraAlison Rivera
Line Cook at Marriott HotelLine Cook at Marriott Hotel
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.