Summer Benschoter
Byhalia,MS
Summary
Detail-oriented individual with a proven track record in scheduling coordination and operational efficiency. Enhanced customer satisfaction through effective issue resolution and meticulous recordkeeping. Adept at multitasking and maintaining safety compliance, ensuring timely support for clients while leading a team of service technicians.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Field Service Coordinator
Thompson Machinery
01.2021 - 09.2025
- Assisted in scheduling field service appointments to optimize technician availability.
- Maintained accurate records of service requests and follow-ups.
- Collaborated with cross-functional departments to address customer inquiries and issues promptly.
- Led team of up to 18 service technicians in field activities.
- Maintained schedule of up to 100 service calls.
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Reviewed incoming service requests to prioritize workloads based on urgency and resource availability effectively.
- Communicated with clients and service providers to provide updates on work progress.
- Utilized proper tools and materials to adhere to safety guidelines.
- Reviewed all work orders for accuracy, communicated with customers regarding purchase order requests/payments and invoiced work orders.
- Issued and received purchase orders for interdepartmental purchases and services.
Warranty Administrator
Landers Auto Group Ritchey Automotive
09.2014 - 12.2020
- Processed warranty claims, ensuring compliance with company policies and industry regulations.
- Maintained accurate records of warranty transactions.
- Reviewed documentation to verify claim validity and enhancing accuracy.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Also performed other duties in the dealership including cashier, title clerk, receiving new and used inventory and rental contracts.
Service Advisor
MHC Kenworth
07.2017 - 11.2017
- Provided exceptional customer service by responding to inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
- Communicated effectively with customers regarding service options, pricing, and vehicle maintenance needs.
- Maintained accurate records of customer interactions and service history in the management system.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
Family Caregiver
Home
2011 - 2014
- Assisted with daily living activities, fostering independence and enhancing quality of life for family member.
- Coordinated medical appointments and medication schedules to optimize health outcomes.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patient, ensuring timely access to necessary medical services.
- Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
- Ensured safety and comfort for patient through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Operations Manager, Teller Specialist, Financial S
Regions Bank
01.2003 - 01.2011
- Oversee daily operations to ensure efficiency and productivity across teller department.
- Mentor team members, fostering professional development and promoting a collaborative work environment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Championed safety protocols to maintain a secure working environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Conducted regular cash audits, identifying discrepancies and implementing corrective measures.
- Detected fraudulent activities by meticulously reviewing customer documentation and verifying identification.
- Maintained strict compliance with bank policies and regulations, protecting both the institution and its customers from potential risks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in house and on customer accounts in line with bank security policies.
- Processed applications for new accounts.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Collierville High School
Collierville, TN05.1995
Skills
- Safety compliance
- Scheduling coordination
- Telephone communication
- Proficiency in office programs
- Accurate recordkeeping
- Resource utilization
- Attention to detail
- Multitasking
Accomplishments
Achieved consistent promotions through hard work, efficiency and attention to detail.
Timeline
Field Service Coordinator
Thompson Machinery
01.2021 - 09.2025
Service Advisor
MHC Kenworth
07.2017 - 11.2017
Warranty Administrator
Landers Auto Group Ritchey Automotive
09.2014 - 12.2020
Operations Manager, Teller Specialist, Financial S
Regions Bank
01.2003 - 01.2011
Family Caregiver
Home
2011 - 2014
High School Diploma -
Collierville High School
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