Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Intern
Summer Boddie

Summer Boddie

Summary

Hi my name is Summer Boddie, im 19 years old and currently employed at Amazing Lash Studio. I'm highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. I'm a personable energetic person committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Amazing Lash Studio
06.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.

Cashier

Dress Up Fashion Boutique
06.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Chick-fil-A
08.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Faith Covenant Academy
Huntsville, AL
05.2023

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving
  • Customer service expertise
  • Conflict Management
  • Leadership Qualities
  • Hospitality service expertise
  • Oral and written communications
  • Reception expertise
  • Listening Skills
  • Time Management
  • Staff Supervision
  • Daily Reporting
  • Inventory Oversight
  • Front Desk Supplies Management
  • Strategic Planning
  • Employee Training
  • Guest Services
  • Team building and supervision
  • Sales and Upselling
  • Cash Handling
  • Sales expertise
  • Payment Processing
  • Event Coordination
  • Cash control

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Manager

Amazing Lash Studio
06.2023 - Current

Cashier

Dress Up Fashion Boutique
06.2022 - 11.2022

Cashier

Chick-fil-A
08.2020 - 01.2021

High School Diploma -

Faith Covenant Academy

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Summer Boddie