Summary
Overview
Work History
Education
Skills
Timeline
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Summer Bowman

Belleville,IL

Summary

Well-organized receptionist with demonstrated knowledge of healthcare procedures and administrative operations in clinical environments. Motivated individual seeking a full time position with opportunity for growth and development. Experienced with insurance forms, charts and other business correspondence.

Overview

11
11
years of professional experience

Work History

Medical Receptionist

Quantum Vision Centers
09.2021 - 03.2024
  • Maintained behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
  • Greeted, registered, instructed, discharged, and provided general assistance to 80-160 patients a day.
  • Obtained and recorded demographic, insurance, and financial information.
  • Verified insurance eligibility and relayed relevant information on payment policies and billing/collection processes.
  • Collected co-pays, co-insurance, deductibles, and past due balances.
  • Retrieved and faxed/mailed medical records to primary care providers and insurance carriers per patient request.
  • Answered a multi-line telephone, took messages, and returned voicemails.
  • Provided clerical support as required.
  • Able to adhere to the Core Values of the company, of teamwork, communication, empowerment, quality of care, and friendliness.
  • Able to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers.
  • Acquired the responsibility of handling weekly clinic cash deposits for each location and verifying cash deposit amounts recorded from each day to report to manager.
  • Trained all new hires for front desk receptionist position.
  • Handled all mail and sent to appropriate departments.
  • Assisted eye techs, and providers with patient's and charting.
  • Performed other duties as assigned my management.

Customer Service Representative

Target
Fairview Heights, IL
04.2018 - 09.2021
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Private Nanny

Self-employed
Swansea, IL
11.2012 - 04.2018
  • Planned special outings or themed days around children's interests or areas of study in their school curriculum.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Adapted caregiving approaches based on individual needs of each child to provide personalized support.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Provided safe transportation to and from school, extracurricular activities, and other events.

Education

Associate of Science - Early Childhood Education

Southwestern Illinois College
Belleville, IL
05.2002

High School Diploma -

Belleville East High School
Belleville, United States
05.1998

Skills

  • Front desk operations
  • Critical thinking
  • Excellent customer service
  • Data entry
  • Decision making
  • Financial responsibility
  • Leadership
  • Medical terminology
  • Multitasking
  • Able to perform under pressure with abnormally high patient volume
  • Team player
  • HIPAA guidelines
  • Referral verification
  • Patient callbacks
  • Records maintenance
  • Records management
  • Planning and coordination
  • Problem resolution

Timeline

Medical Receptionist

Quantum Vision Centers
09.2021 - 03.2024

Customer Service Representative

Target
04.2018 - 09.2021

Private Nanny

Self-employed
11.2012 - 04.2018

Associate of Science - Early Childhood Education

Southwestern Illinois College

High School Diploma -

Belleville East High School

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Summer Bowman