Summer Boyd
Roanoke,VA
Summary
Results-driven team leader with a strong sales background and expertise in training and problem-solving. Demonstrates effective conflict resolution, team coordination, and customer support skills in fast-paced retail environments. Proven ability to manage multiple tasks while maintaining organization and attention to detail, contributing to overall business success.
Overview
8
8
years of professional experience
Work History
Front End Supervisor and Customer Experience Lead
Burlington
Roanoke, Virginia
07.2026 - Current
- Supervised and supported front-end team members to ensure efficient, friendly, and professional customer service.
- Trained and coached associates on customer service, company procedures, and front-end operations.
- Provided personalized customer service and worked to ensure customers had a positive experience from arrival through checkout.
- Addressed and resolved customer questions, concerns, and de-escalated difficult situations to uphold service standards and maintain a positive customer experience.
- Built rapport with customers by listening to their needs and providing helpful, professional assistance.
- Maintained an organized, welcoming front-end environment during high-volume periods.
- Supported sales and customer engagement by helping customers locate products and understand available options.
- Handled cash transactions, registers, and financial procedures accurately and responsibly.
- Communicated effectively with management and team members to keep daily operations running smoothly.
- Managed multiple responsibilities in a fast-paced environment while ensuring attention to detail.
Customer Service Representative
Lowes Home Improvment
Roanoke, Virginia
11.2025 - 07.2026
- Assisted customers with questions, product information, returns, phone calls and service-related concerns.
- Provided friendly, professional service while helping customers find solutions to their needs.
- Processed transactions and managed customer accounts and payments, ensuring accuracy and efficiency.
- Managed multiple customer requests while fostering a positive atmosphere and ensuring customer satisfaction.
- Explained credit card programs and loyalty incentives, enhancing customer understanding and engagement.
- Worked closely with other departments and team members to resolve customer issues efficiently.
- Demonstrated strong communication, active listening, and problem-solving skills.
Customer Service Representative and Cashier
Walmart
Granville, West Virginia
08.2018 - 10.2025
- Delivered friendly and efficient customer service in a high-volume retail environment.
- Assisted customers with inquiries, returns, and exchanges to provide comprehensive support.
- Resolved customer complaints to ensure positive experiences and retention.
- Collaborated with team members to enhance service quality and customer satisfaction.
- Maintained product knowledge to support customer needs.
- Handled returns and exchanges according to company policies.
- Processed cash, card, and money order transactions accurately while following company procedures.
- Ensured store cleanliness and organization for optimal shopping experience.
Education
East Fairmont High School
Fairmont, WVSkills
- Customer service
- Team leadership and supervision
- Conflict resolution
- Cash management
- Training and coaching
- Customer relationship management
- Sales support
- Operational efficiency
- Cash handling
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Active listening
Timeline
Front End Supervisor and Customer Experience Lead
Burlington
07.2026 - Current
Customer Service Representative
Lowes Home Improvment
11.2025 - 07.2026
Customer Service Representative and Cashier
Walmart
08.2018 - 10.2025
East Fairmont High School