Summer Brown
Visalia,CA
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
7
7
years of professional experience
Work History
Patient Scheduling Coordinator
Children's Dental Services
04.2023 - Current
- Receive inbound calls from patients to schedule cleanings, exams, and treatment
- Verify insurance; PPO and medical/Medicaid
- De-escalate high stress callers
- Make outbound calls for patients that are overdue for their next appointment
- Advise patients of their pre-op and post-op instructions for N2O and general anesthesia
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
Customer Care Agent
Hilton Grand Vacations
07.2022 - 03.2023
- Provide engaging customer service in an Inbound Call Center environment
- Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established
- Transact payment and fees associated with the new sale, package or any purchase upgrades when applicable
- Respond to calls from guests with date change requests, inquiries related to the package details and questions regarding their upcoming vacation
Store-Salon Manager/Dog Handler
Paws and Claws
10.2019 - 07.2022
- Checking in and out clients
- Up sold services
- Inventory
- Hiring & training new team members
- Handled all scheduling
- Handled product placement, display & visual merchandising standards
Optician Assistant/Patient Coordinator
Optometry & Lasik Surgery
10.2017 - 09.2019
- Tested patients eyes for optometrist
- Frame adjustments
- Inventory
- Pulled/verified insurance
- Created schedules
- Dispensed contacts, spectacles, and sunglasses
Skills
- Multi-line telephone system control
- Up selling
- Authorization coordination
- Patient Education
- Patient Registration
- Patient Care Coordination
- Data entry proficiency
- Follow-up skills
- Reception oversight
- Problem-solving abilities
- Multitasking
- Detail Oriented
- Reliability
- Clinical Documentation
- Office Administration
- Team building
Timeline
Patient Scheduling Coordinator
Children's Dental Services
04.2023 - Current
Customer Care Agent
Hilton Grand Vacations
07.2022 - 03.2023
Store-Salon Manager/Dog Handler
Paws and Claws
10.2019 - 07.2022
Optician Assistant/Patient Coordinator
Optometry & Lasik Surgery
10.2017 - 09.2019
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