Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Summer Burke

Summer Burke

North Augusta,SC

Summary

I have a peer support specialist certificate.. Also, I am a Dynamic professional with extensive experience at Paradise Coast Vacation Rentals, excelling in customer service and safe driving. Leveraged punctuality and problem-solving abilities to enhance client satisfaction and operational efficiency. Achieved high client retention through professional demeanor and attention to detail, ensuring seamless travel experiences.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Corporate Travel Chauffeur

Paradise Coast Vacation Rentals
02.2005 - 08.2020
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
  • Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
  • Stowed passenger items with care and concern to avoid damage or displeasure with handling.
  • Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
  • Calculated bills, issued receipts and accepted payments.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
  • Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.
  • Consistently navigated efficiently through various routes to reach destinations on time or ahead of schedule.
  • Achieved high levels of client retention through consistent professionalism, discretion, and dedication to quality service.
  • Mapped efficient routes with minimal disruption to passengers or schedules.
  • Managed diverse itineraries, adapting quickly to schedule changes and last-minute requests from clients.
  • Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
  • Generated increased referrals by consistently exceeding expectations in both service quality and personal presentation standards.
  • Conducted routine vehicle inspections to ensure proper maintenance and address any potential issues before they escalated.
  • Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
  • Remained up-to-date with flight schedules and monitored delays or cancellations closely to promptly adjust pick-up times as needed.
  • Handled financial transactions accurately while maintaining records of expenses for company reporting requirements.
  • Facilitated stress-free travel experiences by anticipating client needs and addressing them proactively, such as providing refreshments or adjusting vehicle temperature settings.
  • Operated party vehicles, buses and town cars.
  • Participated in ongoing training sessions for defensive driving techniques, staying current on best practices for maximizing passenger security.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Hired new drivers, maintained performance and managed customer service.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Communicated with passengers regarding estimated time of arrival.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Responded with ease to sudden changes in routes and schedules.
  • Followed designated routes and schedules while operating vehicles.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Followed applicable traffic regulations and traffic laws.
  • Remained calm and poised in emergent situations.
  • Pointed out landmarks and other points of interest to passengers.
  • Developed deep knowledge of local routes and area destinations.
  • Delivered passengers to destinations safely and on time.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Drove VIPs to corporate events and meetings.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Office Manager

Paradise Coast Vacation Rentals
02.2005 - 08.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Corporate Travel House Attendant

Paradise Coast Vacation Rentals
02.2005 - 08.2020
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Provided exceptional customer service by responding to special requests from guests, creating personalized experiences that fostered loyalty.
  • Assisted in training new hires on housekeeping best practices, reinforcing company standards for quality assurance purposes.
  • Demonstrated excellent time management skills while working under tight deadlines to complete cleaning tasks.
  • Supported the efficient operation of laundry services, washing and folding linens for fresh room preparations.
  • Ensured guest privacy through strict adherence to hotel policies and procedures regarding room entry and personal belongings handling.
  • Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
  • Received recognition from management for consistently exceeding expectations in maintaining high standards of cleanliness and guest satisfaction.
  • Maximized guest comfort during their stay with diligent attention to detail in bed-making and maintaining room amenities.
  • Contributed to team efficiency by completing assigned tasks in a timely manner, supporting colleagues when needed.
  • Upheld high standards of cleanliness throughout public areas, contributing to a welcoming atmosphere for visitors.
  • Coordinated with front desk staff regarding incoming reservations, ensuring rooms were ready upon guest arrival.
  • Enhanced room cleanliness for increased customer satisfaction, performing thorough cleaning tasks.
  • Participated in regular staff meetings to stay informed about policy changes or updates pertinent to the role of House Attendant duties.
  • Prioritized safety through proper use of cleaning chemicals and equipment, minimizing incidents or accidents on the job.
  • Acted as a liaison between housekeeping and maintenance departments, facilitating communication for timely issue resolution.
  • Maintained a well-stocked inventory of linens and supplies, ensuring prompt service for guests.
  • Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
  • Facilitated smooth check-ins by preparing rooms ahead of schedule, enabling early arrival accommodations when possible.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Polished fixtures to achieve professional shine and appearance.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Corporate Travel Concierge

Paradise Coast Vacation Rentals
02.2005 - 08.2020
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of Type rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Booked tickets for air, rail, and ground transportation.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.

Education

High School Diploma -

Sumter County High
Americus, GA

Skills

  • Safe Driving
  • Punctuality
  • Flexibility
  • Professional manner
  • Clean Driving Record
  • Defensive Driving
  • Confidentiality understanding
  • Fuel Efficiency
  • Professional Demeanor
  • Security understanding
  • Familiar with local traffic
  • Safe driving techniques
  • Passenger support
  • Car cleaning
  • Cleaning and sanitation
  • Adaptable nature
  • Conflict resolution skill
  • Reservations
  • Disabled passenger support
  • Baggage support
  • GPS and mapping
  • Pick-up scheduling
  • Luggage loading
  • Customer Service
  • Problem-Solving
  • Dependable and Trustworthy
  • Time Management
  • Dependable and reliable
  • Safe Driving Practices
  • Attention to Detail
  • Efficiency and Time Management
  • Safety-focused
  • Effective communication skills
  • Problem-solving abilities
  • Valid Driver's License
  • Decision-Making
  • Cash Handling
  • Customer Support

Certification

Peer support specialist certificate 2024

Timeline

Corporate Travel Chauffeur

Paradise Coast Vacation Rentals
02.2005 - 08.2020

Office Manager

Paradise Coast Vacation Rentals
02.2005 - 08.2020

Corporate Travel House Attendant

Paradise Coast Vacation Rentals
02.2005 - 08.2020

Corporate Travel Concierge

Paradise Coast Vacation Rentals
02.2005 - 08.2020

High School Diploma -

Sumter County High

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Summer Burke