Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Summer Caldwell

Florissant,MO

Summary

Experienced data analyst with a proven track record of providing valuable insights and improving operational efficiencies to meet organizational objectives. Collaborative team player committed to delivering results and adapting to changing requirements. Skilled in customer relationship management, data analytical techniques, and conducting cross-collaboration training to drive success.

Overview

7
7
years of professional experience

Work History

Customer Technical Services Analyst I

Mastercard
05.2023 - Current
  • Focal Point for intermediary customer issues, concerns, and requests for enhancements
  • Exceeds target developmental objectives related to key performance on issue resolution, customer satisfaction, and overall ability to handle customer inquiries
  • Provide customer satisfaction and support while providing and maintaining quality assurance and relations with clients

Daycare Teacher

First Academy Child Care
01.2019 - Current
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Maintained tidy environment to comply with cleanliness and sanitation standards

Senior Admissions Outreach Coordinator (Remote)

Martinsburg College
02.2020 - 03.2022
  • Scheduled regular outreach exhibitions and educated employees on presentations
  • Generated interest in the University Programs, identified new markets and educated prospective clients on benefits
  • Liaised with marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs

Education

High School Diploma -

Timberland High School
Wentzville, MO
05.2016

Skills

  • SQL proficiency
  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Attention to detail
  • Documentation and reporting
  • Team collaboration and leadership
  • Data research and validation
  • Verbal and written communication
  • Research and analysis

Accomplishments

  • Achieved Full-Time Employee role by completing six months of contractor work with accuracy and efficiency.
  • Achieved high praise from management through effectively helping with creating and documenting Knowledge Management Articles via Sales Force.

Timeline

Customer Technical Services Analyst I

Mastercard
05.2023 - Current

Senior Admissions Outreach Coordinator (Remote)

Martinsburg College
02.2020 - 03.2022

Daycare Teacher

First Academy Child Care
01.2019 - Current

High School Diploma -

Timberland High School

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