Summer Chamberlain
Tappahannock,VA
Summary
I am proficient in customer service. A diligent worker with a record of on-time shift arrival and willingness to stay late to complete the job. Skilled at conducting campus tours. Exceptional interpersonal communication and multitasking abilities. An excellent multitasker with superior work ethic and excellent teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin
05.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations
- Became familiar with products to answer questions and make suggestions
- Worked at the front counter, drive-thru and other areas
- Stocked shelves to organize aisles in the assigned department
- Keep the food preparation area, equipment, and utensils clean and sanitary
- Worked well with teammates and accepted coaching from the management team
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Packaged menu items into bags or trays and placed drink orders into carriers
- Trained new team members on procedures, customer service, and sales techniques
- Operated the cash register to ring up the final bill and process various forms of payment
- Prepared products following restaurant, health, and safety standards and procedures
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Assisted other team members to achieve goals
- Escalated problems or complaints to the relevant supervisor or manager for resolution
- Took orders, prepared meals, and collected payments
- Keep kitchen, counter and dining areas cleaned and sanitized
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Properly labeled and stored food and fresh ingredients in the cooler or freezer to optimize freshness.
Student Ambassador
Rappahannock Community College
07.2021 - Current
- Led campus tours for prospective students every semester
- Answered questions from visitors and potential students about college life
- Collaborated with other departments to promote student engagement
- Cultivated strong relationships with media representatives to secure widespread coverage
- Assisted in planning and running special events such as orientations, conferences, game nights and transfer fairs.
- Increased student engagement by organizing and leading campus tours for prospective students and their families
- Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives
Work Study Student
Rappahannock Community College
08.2020 - Current
- Interact respectfully with others to offer ideas, identify issues, and provide assistance
- Greeted incoming office visitors, answered questions, and directed individuals to their locations
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
- Interacted with customers by phone, email, or in-person to provide information
- Helped maintain spreadsheets to track data
- Distributed mail, emails and answered telephone calls
- Collaborated with staff members to guarantee students received best possible customer service
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
- Print/Copy/Scan Documents
Education
High School Diploma -
Essex High School, Virginia
Tappahannock, VA06.2019
Associate of Arts - Criminal Justice
Rappahannock Community College
Warsaw, VA05.2023
Certificate - General Studies
Rappahannock Community College
Warsaw, VA05.2023
Associate Degree - Business Management
Rappahannock Community College
Warsaw, VA05.2025
Skills
- Campus tours
- Exemplary Internal and External Customer service skills
- Excellent Telephone Etiquette
- Dependable and Responsible
- Event Planning
- Multi line telephone
- Planning and Coordination
- Proficient in
- Adept in Microsoft 360
- G-Suite
- VDEM - Virginia State Employee Safety and Disaster Awareness Training
- MVP Customer Service Skills - Basic Skills
- DCJS - Civilian Response to Active Shooter Events (CRASE)
- Proficiency in PeopleSoft Human Capital Management (HR), Student Information Systems (SIS), Canvas, Zoom, and Infobase Training
- Skillful in printing/copying/faxing/scanning
- Great team player
Timeline
Crew Member
Dunkin
05.2023 - Current
Student Ambassador
Rappahannock Community College
07.2021 - Current
Work Study Student
Rappahannock Community College
08.2020 - Current
High School Diploma -
Essex High School, Virginia
Associate of Arts - Criminal Justice
Rappahannock Community College
Certificate - General Studies
Rappahannock Community College
Associate Degree - Business Management
Rappahannock Community College
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