Summer Cody
Morristown,TN
Summary
Dynamic professional with a strong work ethic and a proven track record at Cash Express, LLC. Expert in eco-friendly cleaning practices and deep cleaning techniques, delivering exceptional results. Recognized for enhancing team performance through effective training and fostering a positive work environment, ensuring high customer satisfaction and operational excellence.
Overview
19
19
years of professional experience
Work History
Commercial and Residential Cleaner
Self Employed
Newport TN
06.2018 - Current
- Delivered high-quality cleaning services for residential and commercial properties.
- Utilized industry-standard cleaning tools and eco-friendly products to enhance client satisfaction.
- Managed time efficiently to complete tasks within scheduled hours while maintaining cleanliness standards.
- Developed customized cleaning plans based on individual client needs and preferences.
Assistant Manager
Cash Express, LLC
Newport TN
04.2007 - 05.2013
- Assisted in managing daily operations and ensuring compliance with company policies.
- Coordinated training sessions for new staff, enhancing team performance and service delivery.
- Monitored inventory levels using point-of-sale systems to optimize stock management.
- Implemented process improvements to streamline customer service workflows and reduce wait times.
- Assisted in managing daily operations and ensuring compliance with company policies.
- Collaborated with management to establish goals and objectives, aligning team efforts with company vision.
- Led initiatives to enhance customer engagement, resulting in improved satisfaction ratings and loyalty programs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma - Computer Technology
Cosby High School
Cosby, TN05.2008
Skills
- Strong work ethic
- Organizational growth
- Multitasking proficiency
- Reliability and punctuality
- Eco-friendly cleaning practices
- Deep cleaning expertise
- Initiative and Self-motivation
- Chemical handling
- Dusting and polishing aptitude
- Confidentiality and discretion
- Stain removal tactics
- Housekeeping skills
- Trash collection
- Team Training
Timeline
Commercial and Residential Cleaner
Self Employed
06.2018 - Current
Assistant Manager
Cash Express, LLC
04.2007 - 05.2013
High School Diploma - Computer Technology
Cosby High School