Summer Cormier
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Dog Bather/Receptionist
Independent Contractor Services
03.2019 - 01.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Sales
Beads Galore
12.2018 - 03.2019
- I was called a floater
- I worked the sales floor, register, warehouse, stocking and float loads for mardi gras season
- Wrote sales slips and sales contracts.
- Helped sales team complete sales and finalize process.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
Store manager
Spirit Halloween
08.2016 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Certification - Barbering
Js Barber College
New Iberia La10.2024
Certification - Massage Therapy
Unitech Training Academy Lafayette Campus
Lafayette, LA12.2014
G.E.D -
Lafayette Parish School Board
Lafayette, LA09.2008
Skills
- Customer Service (10 years)
- Stocking (10 years)
- Scheduling (6 years)
- Healthcare (3 years)
- Money Handling (10 years)
- Inventory (10 years)
- Store Management Experience
- Merchandising
- Sales
- Retail Management
- Upselling
- Negotiation
- Safety measures
- Maintaining cleanliness
Timeline
Dog Bather/Receptionist
Independent Contractor Services
03.2019 - 01.2023
Sales
Beads Galore
12.2018 - 03.2019
Store manager
Spirit Halloween
08.2016 - 10.2018
Certification - Barbering
Js Barber College
Certification - Massage Therapy
Unitech Training Academy Lafayette Campus
G.E.D -
Lafayette Parish School Board
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