Summer Cote
Deep River,CT
Summary
Certified Phlebotomist confident with venipuncture, arterial and finger stick blood sampling. Excels in calming patients, preparing specimens and managing high-volume workflows. Well-versed in HIPAA requirements and laboratory standards with proficiency in EHR. Detail-oriented healthcare professional trained in collecting blood and other biological specimens. Handles biohazards and sharps carefully while supporting patients and maintaining confidentiality of personal data. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Record preparation Insurance verification Patient check-in Appointment scheduling Electronic charting Biohazard disposal Infection control Venipuncture Centrifugation Venipuncture and capillary puncture Patient care Patient support On-site testing Check-in coordination Problem-solving Strong communication Phlebotomy Specimen collection Vital signs documentation Ability to multitask Self motivation Coordination Dependable, effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Overview
2
2
years of professional experience
Work History
CNA
Chestelm Health and Rehabilitation Center
Moodus, CT
06.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Phlebotomist
Yale New Haven Health
05.2023 - 05.2024
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Reviewed and processed requisitions for laboratory tests.
Medical Office Receptionist
Saybrook Dermatology
11.2022 - 02.2023
- Entered patient data manually and with automatic scanning for each appointment.
- Completed check-in and check-out procedures, including verifying insurance and collecting co-pays.
- Coordinated referrals for specialist care and laboratory testing.
- Documented payments and adjusted balances to match new totals.
- Built long-lasting [Type] practice patient relationships through above-and-beyond service.
- Obtained authorizations for services and filed authorizations in patients' records.
- Handled high volume of daily telephone calls to answer questions, direct callers and schedule appointments.
- Entered updated information in patient account pages and charts.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Protected patient data through strict compliance with HIPAA requirements.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Maintained neat lobby areas and greeted each person promptly.
- Scheduled appointments, lab tests and procedures for patients.
- Gathered information from patients, processed registration paperwork and collected payments.
- Photocopied, faxed and filed patients records practicing confidentiality measures.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Welcomed patients and visitors per day via telephone and in person
- Transcribed multiple medical records per week
- Answered phone calls and messages for -physicians medical facility, scheduling appointments, and handling patient inquiries.
- Organized paperwork such as charts and reports for office and patient needs
- Reviewed and sent medical records to other physicians upon request
- Received, recorded and filed medical payments by check, cash, and credit card
- Maintained records by recording, obtaining and updating personal and financial information
- Pulled charts and prepared for nurse and doctor assessment
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Filed and retrieved patient records for provider.
- Aided with prescription refill requests
- Welcomed patients and visitors per day via telephone and in person.
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs
- Transcribed medical records per week
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Managed multi-line phone system and pleasantly greeted patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Helped patients complete necessary medical forms and documentation
- Transcribed phone messages and relayed to appropriate personnel
- Maintained current and accurate medical records for patients
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Invoiced patients accurately in line with charging guidelines
- Printed prescription requests and queries in compliance with practice protocol
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Performed various administrative tasks by filing, copying and faxing documents
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Obtained payments from patients and scanned identification and insurance cards
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Prepared and processed patient referrals and transfer requests
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Registered and verified patient records before triage with most up-to-date information
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Placed new supply orders, managed inventory and restocked clerical spaces
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Assisted with medical coding and billing tasks
- Answered phone calls and messages for-physician medical facility, scheduling appointments, and handling patient inquiries
- Processed medical insurance claims and payments
- Received and routed laboratory results to correct clinical staff members
- Conducted patient intake interviews, recording and documenting relevant information
- Managed office bookkeeping with insurance billing and patient payments
Medical Assistant
Fair Haven Community Health Care
08.2022 - 10.2022
- Completed intakes, including measuring vital signs and documenting symptoms.
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
- Documented information required for patients' specimens and tests completed.
- Recorded patients' medical history, vital statistics and information in medical records.
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean.
- Performed routine laboratory tests and sample analyses.
- Greeted and logged in patients arriving at office or clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
Education
Diploma -
Valley Regional High School
Winthrop, CT01.2018
Medical Assisting - Medical Assisting
Lincoln Technical Institute
New Britain, CT03.2021
2023Certification: Phlebotomy - Excel Academy - Phlebotomy
LLC
North Haven, CT02.2023
Skills
- Data Entry
- Venipuncture
- Specimen Preparation
- Patient Confidentiality
- Paperwork Processing
- Specimen Labeling Procedures
- Patient Support
- Patient Care
- Quality Control Guidelines
- Hemoglobin Testing
- Sample and Specimen Collection
- Medical Office Administration
- Capillary puncture
- Pediatric phlebotomy
- Continuous learning
- Order of draw
- Patient preparation
- Time management
- Blood culture collection
- Proper labeling
- Communication abilities
- Medical terminology knowledge
- Skin puncture
- HIPAA compliance
- Blood collection techniques
- Butterfly needle technique
- Venipuncture expertise
- Sample storage
- Attention to detail
- Empathy and compassion
- Specimen handling
- Team collaboration
- Data Entry
- Butterfly Venipuncture
- Appointment Scheduling
- Instrument Sterilization
- Blood Culturing
- Glucose Screening
- Sample Collection
- Customer Service
- Patient Monitoring
- Finger Stick Method
- Specimen Collection
- Certified in CPR/AED
- Companionship and Emotional Support
- Mobility Assistance Needs Understanding
- Feeding Assistance Expertise
- Compassionate Caregiver
- Oral Hygiene
- Inpatient Care
- Patient Assessments
- Observation Documentation
- Bed Transfers
- ADLs Assistance
- Bathing and Dressing
- Wheelchair Assistance
- Infection Control Procedures
- Nursing Assistance
Timeline
CNA
Chestelm Health and Rehabilitation Center
06.2024 - Current
Phlebotomist
Yale New Haven Health
05.2023 - 05.2024
Medical Office Receptionist
Saybrook Dermatology
11.2022 - 02.2023
Medical Assistant
Fair Haven Community Health Care
08.2022 - 10.2022
Diploma -
Valley Regional High School
Medical Assisting - Medical Assisting
Lincoln Technical Institute
2023Certification: Phlebotomy - Excel Academy - Phlebotomy
LLC
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