Hi, I’m
Summer Coughran
Albuquerque,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
Work History
KrogerSaint Johns, Michigan
Pharmacy Technician
08.2020 - 03.2023
Job overview
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Set up and modified patient profiles to include current medications and insurance details.
- Developed and implemented improvements to pharmacy organization system.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
KrogerSaint Johns, MI
Courtesy Clerk
09.2019 - 08.2020
Job overview
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with large purchases by carrying items to vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Jiffy LubeAlbuquerque, NM
Lube Technician
09.2017 - 05.2018
Job overview
- Suggested additional services to customers in order to meet upsell goals.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
Ragin' ShrimpAlbuquerque, NM
Dishwasher
01.2014 - 06.2015
Job overview
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Followed supervisor instructions to complete tasks on time.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Inspected dishwashing equipment and reported issues to supervisor.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Washed dishes and assisted in bussing tables.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Increased machine efficiency by scraping and pre-washing dishes.
- Monitored dishwashing machines for proper functioning.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Stored dishes, utensils and kitchen equipment in proper locations.
Camping WorldAlbuquerque, NM
Detailer
05.2013 - 08.2013
Team AmbitionAlbuquerque, NM
Salesperson
04.2011 - 02.2013
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Worked to build relationships with customers and built potential for additional sales.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Highland High SchoolAlbuquerque, NM
High School Diploma
04.2016
Skills
- Labeling Prescriptions
- Assisting Pharmacists
- Advanced Math Skills
- Pharmacy Records Management
- Team Collaboration
- Pharmaceutical Sales and Services
- Patient Confidentiality
- Medicare and Medicaid Processes
- Patient Education
- Quality Assurance and Control
- Stocking Shelves
- Proper Labeling Procedures
- Problem-Solving Skills
- Updating Medication Histories
- Drug Storage Procedures
- Prescription Pricing
- Staff Development
- Supporting Pharmacy Operations
- Answering Customer Questions
- Troubleshooting Malfunctioning Equipment
- Typing Medication Labels
- Receiving Incoming Supplies
- Payment Processing
- FDA and HIPAA Compliance
- Secure Storage of Medications
- Records Preparation
- Verifying Orders
- Insurance Claim Processing Software
- Safety Protocols and Risk Management
- Label Products
- Product Markdowns
- Prescription Review
- Secure Drug Inventory
- Restock Shelves
- Dispensing Medications
- Drug Delivery Mechanisms
- Drug Compatibility Software
- Resolving Complaints
- Fill Orders
- Demographic Profiling
- Prescriptions Management
- Profile Updating
- Information Documentation
- Dosage Calculation
- Organization and Prioritization
- Prescription Refill Fulfillment
- Mathematical Aptitude
- Staff Leadership
- Pharmaceutical Preparation
- Serve Customers
- Customer Identification Checks
- Routine Inspections
- Product and Service Merchandising
- Prescription Preparation
- High-Volume Environments
- Reviewing Patient Information
- Safe Chemical Handling
- HIPAA
Timeline
Pharmacy Technician
Kroger
08.2020 - 03.2023
Courtesy Clerk
Kroger
09.2019 - 08.2020
Lube Technician
Jiffy Lube
09.2017 - 05.2018
Dishwasher
Ragin' Shrimp
01.2014 - 06.2015
Detailer
Camping World
05.2013 - 08.2013
Salesperson
Team Ambition
04.2011 - 02.2013
Highland High School
High School Diploma
Availability
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