Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Summer Coughran

Albuquerque,NM

Summary

Adept Pharmacy Technician with a proven track record at Walgreens, enhancing workflow efficiency and patient satisfaction through expert medication dispensing and meticulous attention to detail. Skilled in Pharmacy Software Proficiency and Team Collaboration, I consistently exceed performance targets by implementing innovative solutions that improve service quality and operational effectiveness.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Walgreens
12.2023 - 08.2024

I did most of the the everyday tasks in a pharmacy on a rotation and took into consideration the patients as well as each tast necessary for the profession.

Pharmacy Technician

Kroger
01.2019 - 12.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Lube Technician

Jiffy Lube
05.2016 - 01.2018
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Ensured customer trust with transparent communication about necessary services and repair costs.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
  • Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
  • Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
  • Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
  • Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
  • Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Cleaned automotive service bays and removed debris and Type to promote organized work environment.
  • Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
  • Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
  • Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Worked alone or in team-based systems to complete up to Number oil changes each day.
  • Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
  • Contributed to safe working environment by adhering to health and safety protocols and reporting hazards.
  • Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
  • Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
  • Enhanced team performance with regular participation in training sessions on latest automotive technologies.
  • Provided high-quality customer service, addressing concerns and explaining maintenance procedures clearly.
  • Improved workshop efficiency, organizing tools and equipment for easy access during repairs.
  • Maintained cleanliness and order in service area, promoting professional work environment.
  • Collaborated with team of technicians to solve complex mechanical issues, sharing knowledge and skills.
  • Assisted customers in selecting appropriate lubricants and services for their vehicles, based on manufacturer recommendations.
  • Ensured safety and reliability of vehicles with routine oil changes and filter replacements.
  • Increased repeat business, establishing trust through consistent, high-quality service.
  • Supported inventory management, ensuring availability of essential lubricants and parts for various vehicle models.
  • Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
  • Enhanced vehicle performance by conducting thorough inspections and identifying critical maintenance needs.
  • Optimized vehicle performance and longevity, using high-quality lubricants and following manufacturer specifications closely.
  • Ensured customer satisfaction by providing timely updates and transparent communication throughout service process.
  • Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
  • Improved service quality with meticulous attention to detail in every task, from basic oil changes to intricate lubrication work.
  • Expedited service delivery, efficiently managing time to handle multiple vehicles simultaneously.
  • Demonstrated adaptability, quickly learning new techniques and adapting to advances in automotive maintenance technologies.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Coordinated with parts department to determine availability of necessary components.
  • Retained accurate records of purchases, titles and sales.
  • Read and followed technical documentation to complete accurate repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Performed emissions tests according to standard procedures.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Dishwasher

Ragin' Shrimp
06.2015 - 02.2016
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
  • Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Monitored dishwashing machines for proper functioning.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Washed dishes and assisted in bussing tables.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Improved safety in kitchen by properly handling and storing cleaning chemicals and supplies.
  • Ensured timely availability of kitchenware, speeding up service during peak times with efficient dishwashing routines.
  • Streamlined waste management procedures, effectively sorting and disposing of garbage and recycling materials.
  • Reduced risk of cross-contamination, meticulously organizing dishware and kitchen tools after thorough washing and sanitization.
  • Improved operational efficiency by implementing system for pre-soaking heavily soiled pots and pans, reducing cleaning time.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.
  • Reinforced health codes compliance, regularly cleaning and sanitizing dishwasher area and sinks.
  • Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
  • Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
  • Fostered collaborative work environment, sharing best practices with new team members for maintaining high standards of kitchen cleanliness.
  • Facilitated smooth kitchen operations, promptly addressing any malfunctions with dishwashing equipment to prevent downtime.
  • Increased kitchen efficiency, organizing clean dishes and utensils in accessible manner for culinary staff.
  • Minimized water usage and environmental impact with effective washing techniques, aligning with sustainability goals.
  • Contributed to inventory management by reporting low supplies of cleaning agents and dishware to management.
  • Enhanced equipment longevity, performing routine checks and maintenance on dishwasher to ensure optimal performance.
  • Optimized cleaning processes, experimenting with different detergents and wash cycles to achieve superior cleanliness.
  • Supported culture of hygiene and cleanliness, participating in regular kitchen cleaning and sanitation drives.
  • Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
  • Maintained cleanliness and sanitation in kitchen, contributing to healthy working environment by rigorously following cleaning schedules.
  • Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
  • Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
  • Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
  • Inspected dishwashing equipment and reported issues to supervisor.

Education

High School Diploma -

Highland Highschool
Albuquerque, NM
04.2016

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics
  • Pharmacology knowledge
  • HIPAA
  • Pharmacy and customer records management
  • Drug Classification Knowledge
  • Drug Inventory Control
  • Labeling Accuracy
  • Drug safety
  • Stocking shelves
  • Pharmaceutical Calculations
  • Processing payments
  • Pharmacy Software Proficiency
  • Interpreting and Processing Medication Orders
  • Pharmacy Law Compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Prescription Interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding Techniques
  • Receiving incoming supplies
  • Medication Storage Procedures
  • Regulatory Compliance
  • Order Verification
  • Secure storage of medications
  • Drug Interaction Awareness
  • Updating medication histories
  • Dosage Form Preparation
  • Drug storage procedures
  • Interpreting orders
  • Aseptic Techniques
  • FDA Drug Safety Guidelines
  • Drug utilization review
  • Staff Development
  • Drug Monitoring
  • OTC Recommendations
  • Intravenous admixture preparation
  • Patient education and counseling
  • New Hire Onboarding
  • Record preparation
  • Operations Support
  • Medication Therapy Management
  • Customer Service
  • Data Entry
  • Attention to Detail
  • HIPAA Compliance
  • Prioritization and Organization
  • Prescription Filling and Labeling
  • Dispensing Medications
  • Cash Register Operations
  • Team Coordination
  • Insurance processing
  • Inventory Tracking
  • Certified Pharmacy Technician (CPhT)
  • Creative Thinking
  • Inventory Management
  • Analytical Thinking
  • Relationship Building
  • Patient Profile Setup
  • Resolving Complaints
  • Employee Training
  • Medication Storage and Labeling
  • Payment Processing
  • Prescription Refill Fulfillment
  • Staff Leadership
  • Equipment Cleaning and Maintenance
  • Medical Insurance Claims Processing
  • Certified Pharmacy Technician
  • Confidentiality Practices
  • Insurance Claim Processing Software
  • Medication Documentation
  • Safe Chemical Handling
  • Prescription Order Verification
  • Mathematical Aptitude
  • Pyxis MedStation
  • Pharmacy Management Software
  • Item Pricing
  • Prescription Pricing
  • Wholesale Ordering
  • Drug Delivery Mechanisms
  • Medical Coding

Timeline

Pharmacy Technician

Walgreens
12.2023 - 08.2024

Pharmacy Technician

Kroger
01.2019 - 12.2022

Lube Technician

Jiffy Lube
05.2016 - 01.2018

Dishwasher

Ragin' Shrimp
06.2015 - 02.2016

High School Diploma -

Highland Highschool
Summer Coughran