Hi, I’m
Summer Coulter
Ossining,NY
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
22
years of professional experience
Work History
DoubleKnown Marketing And CommunicationsWork From Home, New York
Social Media Content Developer
04.2016 - 05.2018
Job overview
- Developed strategic content and managed social listening for multiple clients across variety of platforms.
- Strengthened team content through proofreading and editing.
- Applied editing and photography software to appropriate images and videos to optimize traffic.
- Employed social media scheduling tools to publish maintain best possible branding cadence.
- Met 100% goals for social media engagement, follows and other success metrics for all clients including getting clients blue check mark verified.
DoubleKnown Marketing And CommunicationsWork From Home, NY
Training Developer
04.2016 - 07.2016
Job overview
- Designed course materials and supported client's implementation process.
- Designed training program for dairy client who wanted online training needs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Contributed to development of comprehensive employee training courses.
- Oversaw company-wide on-boarding training for over 70 employees from all departments, a company first.
Murray's CheeseNew York, NY
National Training Manager
04.2011 - 04.2016
Job overview
- Conducted week long orientation sessions in New York for all national Kroger teams
- Trained both local New York and offsite national Kroger teams in tested two-day Red Jacket Training.
- Training incoming teams onsite nationally on operating shop to Murray's branded standards.
- Communicated with all upper management, store management and buying team regarding training schedule.
- Communicated directly with product producers regarding training needs and schedules.
- Measured stores week-to-week progress metrics and conducted restorative trainings on site if needed.
- Evaluated new team members strengths and potential areas of passion or specialized learning.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Wrote and led train-the-trainer onboarding process.
- Wrote national adult beverage companion training for Kroger and Murray's Cheese.
- Wrote all new product sheets for incoming product training.
- Heavy domestic travel was required for this job.
Murray's Cheese New York , NY
Cheese Expert
02.2013 - Current
Job overview
- Designed and led creative classes for adult paying customers in cheese and beverage pairing classes.
- Led classroom in multiple areas of expertise including cheese, chocolate, honey and olives.
- Created smash hit pop-culture series including Hogwarts Cheese and Potions, Game of Tommes and Downton Abbey Cheese and Wine.
Artisanal Cheese New York , NY
Customer Service and Marketing Manager
10.2010 - 04.2011
Job overview
- Helped develop opportunities of seasonal programs and marketing programs to online promotions.
- Devised branded partnership opportunities with local and national producers.
- Batched out all outgoing order shipping labels and marketing collateral.
- Worked in mail order management software proficiently.
- Worked to take phone orders and help to resolve customer concerns.
Specific MediaNew York , NY
Receptionist
09.2006 - 10.2010
Job overview
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Supported sales team members and organized all entertainment of clients, events and gifts.
- Organized every detail of bi-annual east coast sales team conferences.
- Managed travel for executive team leaders.
- Submitted all sales team expense reports to accounting.
- Answered central telephone system and directed calls accordingly.
- Worked with building to orchestrate move from Empire State Building to Park Avenue location.
Education
Penn State University State College, Pennsylvania
No Degree from Music
Skills
- Supervisor Skills Training
- Training Program Assessment
- Workshops and Conferences
- Individual Trainings
- Training Solutions Development
- Leadership Training
- Content Development
- Sales Team Development
- Content Creation
- Effective Organization
- Analytics and Reporting
- Social Media Management Experience
Accomplishments
- Mother to 8 year old boy named David who is without a doubt Summer's finest accomplishment.
- CCP Certification. Certified Cheese Professional as of 2016.
Timeline
Social Media Content Developer
DoubleKnown Marketing And Communications
04.2016 - 05.2018
Training Developer
DoubleKnown Marketing And Communications
04.2016 - 07.2016
Cheese Expert
Murray's Cheese
02.2013 - Current
National Training Manager
Murray's Cheese
04.2011 - 04.2016
Customer Service and Marketing Manager
Artisanal Cheese
10.2010 - 04.2011
Receptionist
Specific Media
09.2006 - 10.2010
Penn State University
No Degree from Music