Summer Cullins
Clyde,TX
Summary
Dynamic retail business owner with a proven track record at Ya Ya Gurlz, excelling in customer service leadership and sales strategy development. Successfully launched an e-commerce platform, enhancing revenue and customer engagement. Skilled in employee training and adept at fostering lasting client relationships, ensuring service excellence and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Retail Business Owner
Ya Ya Gurlz
06.2008 - Current
- Developed customer service protocols to enhance shopper experience and satisfaction.
- Assisted in inventory management by tracking stock levels and organizing merchandise displays.
- Conducted market research to identify consumer trends and preferences for product selection.
- Implemented promotional strategies to attract customers and increase foot traffic in store.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Introduced a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Restaurant Waiter
Perini Ranch
01.2007 - 06.2008
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed food and beverage orders efficiently, maintaining accuracy in order processing.
- Collaborated with kitchen staff to expedite meal preparation and delivery during peak hours.
- Resolved customer complaints promptly, fostering guest loyalty and satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Implemented upselling techniques, contributing to increased sales and enhancing guest experiences.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Adaptive Recreation Instructor
City of Abilene Adaptive Recreation
2006 - 2007
- Developed and implemented adaptive recreation programs for individuals with disabilities.
- Facilitated engaging activities that promoted physical fitness and social interaction among participants.
- Trained volunteers on best practices for supporting participants during recreational activities.
- Monitored participant progress, adapting activities to ensure safety and enjoyment for all levels of ability.
- Assisted in the planning and execution of special events such as end-of-season celebrations or adaptive sports tournaments.
Office Assistant
J & J Auto & Truck Sales
2003 - 2006
- Managed office supplies inventory, ensuring availability and organization.
- Assisted in preparing reports and documents, enhancing overall office efficiency.
- Maintained filing system, improving document retrieval speed and accuracy.
- Handled incoming calls and correspondence, providing timely responses to inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Processed vehicle titles efficiently, ensuring compliance with state regulations and company policies.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Processed invoices and payment requests efficiently and accurately.
- Maintained financial records using accounting software to ensure data integrity.
- Reconciled bank statements and resolved discrepancies promptly.
Cashier
Sam's Club
09.2001 - 2002
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring correct balance at shift end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled returns and exchanges smoothly, reinforcing customer satisfaction.
- Implemented upselling techniques, contributing to increased sales revenue through suggestive selling strategies.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Sports And Fitness Administration
Hardin-Simmons University
AbileneSkills
- Retail store operations
- Employee training
- Sales strategy development
- Business networking
- Verbal and written communication
- Social media engagement
- Customer service leadership
- Online retail management
- Service excellence
Languages
English
Full Professional
Timeline
Retail Business Owner
Ya Ya Gurlz
06.2008 - Current
Restaurant Waiter
Perini Ranch
01.2007 - 06.2008
Cashier
Sam's Club
09.2001 - 2002
Adaptive Recreation Instructor
City of Abilene Adaptive Recreation
2006 - 2007
Office Assistant
J & J Auto & Truck Sales
2003 - 2006
Sports And Fitness Administration
Hardin-Simmons University
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