Summer Cunningham
Orange,TX
Summary
I have approximately 16 years as a Professional Telecommunicator and 3 years as a Supervisor (911 Dispatcher) for the Orange County Sheriff's Office with strong backgrounds in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for a collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments. Believes TEAM work is essential in making any professional environment succeed.
Overview
8
8
years of professional experience
Work History
911 Dispatcher
Orange County Sheriff's Department
06.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Administrative Assistant
Pinehurst Police Department
05.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Police Dispatcher / Supervisor
Orange County Sheriff's Department
01.2017 - 05.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Maintained a professional and polite attitude during natural disasters such as hurricanes, tornados, and floodings, as well as high stress incidents such as officer involved shootings and train derailments with hazard materials.
Education
Little Cypress Mauriceville
OrangeSkills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Data entry
- Information documentation
Timeline
911 Dispatcher
Orange County Sheriff's Department
06.2024 - Current
Administrative Assistant
Pinehurst Police Department
05.2023 - 06.2024
Police Dispatcher / Supervisor
Orange County Sheriff's Department
01.2017 - 05.2023
Little Cypress Mauriceville
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