Summer Daraio-Rivera
Port Orange,FL
Summary
Adept at delivering exceptional customer service and managing tasks efficiently. Skilled in hospitality service expertise and service prioritization, consistently ensuring high-quality customer interactions and workplace efficiency. Motivated with an engaging personality and flexible approach.
Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
6
6
years of professional experience
Work History
Server
Martini's Restaurant & Lounge
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Mama Foofoo
03.2021 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Gym Receptionist
Brewton-parker College
09.2019 - 05.2021
- Kept front desk and lobby clean, clutter-free and orderly to present an attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Server
Giuspeppe's Steel City Pizza
04.2019 - 09.2019
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Clinical Mental Health Counseling
Keiser University
Daytona Beach, FL06.2025
Master of Arts - Psychology
Brewton-Parker College
Mount Vernon, GA05.2022
High School Diploma -
Spruce Creek High School
Port Orange, FL06.2018
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Menu Memorization
Service prioritization
Regulatory Compliance
Timeline
Server
Martini's Restaurant & Lounge
05.2023 - Current
Server
Mama Foofoo
03.2021 - 03.2023
Gym Receptionist
Brewton-parker College
09.2019 - 05.2021
Server
Giuspeppe's Steel City Pizza
04.2019 - 09.2019
No Degree - Clinical Mental Health Counseling
Keiser University
Master of Arts - Psychology
Brewton-Parker College
High School Diploma -
Spruce Creek High School
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