Summer Daughtrey
Hempstead,TX
Summary
I have mostly worked in customer service my whole life and i believe myself to be very good at what i do. Im really go with establishing relationships with clients/customers, and im ready to start the next chapter of my life.
Overview
3
3
years of professional experience
Work History
Receptionist
THE WOODLANDS HARLEY DAVIDSON
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Waitress
DISTRICT 249
01.2023 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Assistant Manager
JERSEY VILLAGE GOLF COURSE
04.2021 - 12.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
High School Diploma -
Cypress Falls High School
Houston, TX05.2021
Skills
- Scheduling
- Administrative Support
- Office Management
- File Management
- Data Entry
- Time Management
- Organization Skills
- Customer/Client Relations
- Verbal and Written Communication
- Telephone Skills
- Customer Service
- Professionalism
- Scheduling Appointments
Timeline
Receptionist
THE WOODLANDS HARLEY DAVIDSON
06.2023 - Current
Waitress
DISTRICT 249
01.2023 - 06.2023
Assistant Manager
JERSEY VILLAGE GOLF COURSE
04.2021 - 12.2021
High School Diploma -
Cypress Falls High School
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