Summer Dawn Ward
Customer Satisfaction
Sonora,US
Summary
Dedicated and enthusiastic retail team member with a solid background in customer service. Committed to maximizing customer satisfaction and store profits while handling customer problems with a calm and level-headed mentality. Talented and hardworking employee dedicated to completing daily assignments and contributing to team success. Always willing to take on any task and adapts quickly to new needs and policies. Focused on delivering consistent and professional work for every assignment. With over 10 years of experience in the retail industry, brings top-notch abilities in customer service and problem-solving. Trained in leadership and time management, pays meticulous attention to detail, setting apart in today\'s competitive job market.
Professional housekeeper with proven skills in maintaining high standards of cleanliness and organization in diverse settings. Strong focus on team collaboration, ensuring seamless operations and adapting to changing needs. Expertise in staff training, inventory management, and customer service, ensuring pristine environment that meets client expectations. Recognized for reliability and consistent achievement of results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Housekeeper
Rags2Riches Cleaning Company
01.2024 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Evaluated employee performance and developed improvement plans.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
On Site Live-In Manager, Head Housekeeper
Arnold Meadowmont Lodge
12.2023 - 05.2024
- I started at this job the end of 2023 in December I found the position on Indeed I was their only employee the whole time I managed the entire grounds and all the rooms of a 19 room lodge. I was the day/night 24 hours a day office person and lead housekeeper I did all the grounds work as well as all the office work. I handled all guest needs and complaints or requests of any kind.
- Accomplished multiple tasks within established timeframes.
- Stripped cleaned and made up every dirty room daily
- Did all laundry Wash , Fold , Put Away..
- Stocked all rooms and cleaned and stocked all employee areas always
- Manned the office and phones 24 Hours a day 7 days a week
- Helped maintain the outside of the lodge by Pulling weeds , Maintaining the lawn , Cutting , watering planting and maintaining flowers trees and more ..
- Maintaining the drip system and making sure it works properly
- Cleaned and maintained the look of the lodge inside and out making sure to always keep up on it so it always looked cleaned and inviting
- Sanded down and Refinished all the lodge wood furniture inside and out ..
- And lots more..
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Head Housekeeper
HERITAGE INN HOTEL
01.2023 - 11.2023
- I currently help run and watch over two major hotels in Sonora / Jamestown CA areas heritage recently bought and took ownership of the country inn, so I work at both back and forth
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
Head Housekeeper/Supervisor
Country Inn Hotel
01.2023 - 09.2023
- I currently help run and watch over two major hotels in Sonora / Jamestown CA areas heritage recently bought and took ownership of the country inn, so I work at both back and forth
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
Maintenance, Grounds Keeper, Housekeeping ETC.
Union Hill Inn / Wedding Venue
08.2018 - 12.2022
- Maintained cleanliness and professional appearance through proper upkeep of sidewalks, driveways, parking lots, and planters
- Supported lawn and greenery health, and trimming shrubs and trees
- Reduced risk of pest infestations by properly mixing and applying herbicides and insecticides
- Improved look of yards and gardens with decorative touches such as stones and ornaments
- Monitored and inspected irrigation systems on [Timeframe] basis to verify proper operation and water output
- Installed rock gardens, ponds, drainage systems, irrigation systems, Maintained lawn health with scheduled activities such as weeding, aerating and fertilizing
- Kept landscaping neat through careful trimming, litter removal and bed cleaning
- Planned effective designs based on customer wants
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Porter
Black Oak Casino Resort
12.2017 - 08.2018
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Stored supplies safely and securely to prevent theft and damage.
Lead Cashier
Walmart
12.2017 - 05.2018
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
Waitress / Cashier / Prep Cook / ETC...
Cross Country Cafe
03.2009 - 07.2017
- Handling cash, and credit cards; serving food and beverages to customers, cleaning tables and counters, resetting tables, greeting customers on arrival and departure, issuing a bill for service rendered, and collecting cash or card from customers
- Measure ingredients and seasonings to be used in cooking
- Undertake basic cooking duties, such as reducing sauces and parboiling food
- Prepare simple dishes, such as salads and entrees
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash
Education
Bachelor of Science - Human Resources
Ultimate Medical Academy
Tampa, FL07-2025
High School Diploma -
Dario Cassina High School Adult Ed Program
Sonora, CA01.2023
Skills
- Time management skills
- Cash Handling
- Food safety
- Commercial cleaning
- Handyman experience
- Facilities maintenance
- Cooking
- Training & development
- Residential cleaning
- Restaurant experience
- Gardening
- Laundry
- Supervising experience
- Typing
- Leadership
- Retail sales
- Customer service
- Hotel experience
- Computer skills
- Office experience
- Reliability and punctuality
- Human resources
- Communication skills
- Work Ethic and Integrity
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
Certification
- Food Handler Certification, 05/01/22, 05/01/24
- Driver's License, 07/01/19, 07/01/25
- ServSafe, 05/01/22, 05/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Cleaned an average of [3-4 Full size multiple story size] homes per day.
- Promoted to [Manager] after only [3 Weeks] for exceptional performance.
- Marketing - Implemented marketing strategies which resulted in [75%] growth of customer base.
Languages
English
Full Professional
Timeline
Head Housekeeper
Rags2Riches Cleaning Company
01.2024 - Current
On Site Live-In Manager, Head Housekeeper
Arnold Meadowmont Lodge
12.2023 - 05.2024
Head Housekeeper
HERITAGE INN HOTEL
01.2023 - 11.2023
Head Housekeeper/Supervisor
Country Inn Hotel
01.2023 - 09.2023
Maintenance, Grounds Keeper, Housekeeping ETC.
Union Hill Inn / Wedding Venue
08.2018 - 12.2022
Porter
Black Oak Casino Resort
12.2017 - 08.2018
Lead Cashier
Walmart
12.2017 - 05.2018
Waitress / Cashier / Prep Cook / ETC...
Cross Country Cafe
03.2009 - 07.2017
Bachelor of Science - Human Resources
Ultimate Medical Academy
High School Diploma -
Dario Cassina High School Adult Ed Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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