Summer Dean
Student, Concierge
Santa Maria,CA
Summary
Professional goals to secure a challenging position with a reputable agency to expand my learnings, knowledge, and skills. Goal-oriented, with a strong work ethic and affinity for law enforcement. Currently in the process of completing my Criminal Justice degree at Allan Hancock College as well as my EMT certification to enhance my skill set and deliver better job performance. Exceptional organizational and communication skills to enable productive interactions with community members and departmental colleagues.
Overview
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Concierge
Presqu'ile Winery
Orcutt, CA
04.2021 - Current
- Managed over 200 guests reservations per day.
- Poured wines according to quality and service standards.
- Managed tasting room inventory
- Maintained tasting room retail area, including creating and replenishing displays.
- Compared shipments against packing slips to confirm completeness and accuracy of delivery.
- Used Microsoft Word and other software tools to create documents and other communications.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to all guests, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Community Health Centers
Santa Maria, CA
01.2019 - 07.2020
- Answered average of 120-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing important appointment and medical office information.
- Checked patient data including insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed and filed financial documentation for accounting purposes.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Fitness Advisor
In Shape Health Clubs
Santa Maria, CA
- Assisted club management in promotion of memberships, new products and personal training packages.
- Helped facility members reach health and fitness goals.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Front Office Receptionist/Referrals Clerk
DermaSpaMED
Santa Maria, Pismo Beach, CA
01.2019 - 01.2020
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
Front Office Coordinator
Santa Barbara Skin Institute
Santa Barbara, CA
01.2018 - 01.2019
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
Server
Applebee's
Santa Maria, CA
04.2018 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Server/Host
Olive Garden
Santa Maria, CA
01.2015 - 01.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Sales Associate
Old Navy
Visalia, CA
06.2011 - 09.2011
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
Education
EMT Certification - Emergency Medical Technology
Allan Hancock College
Santa Maria, CA 07.2021 - Current
Associate of Science - Criminal Justice
Allan Hancock College
Santa Maria, CA 01.2020 - Current
Some College (No Degree) - Pre-Medicine: Biological Science
Biola University
La Mirada, CA 08.2013 - 01.2015
Some College (No Degree) - Nursing
Santa Barbara City College
Santa Barbara, CASome College (No Degree) - History
College of The Sequoias
Visalia, CA 06.2010 - 07.2010
High School Diploma -
El Diamante High School
Visalia, CA 08.2009 - 05.2013
Skills
First Aid/CPR
Compassion
Detail-oriented
Interpersonal Communication
Adaptability
Safety and security
Emergency Response
Accomplishments
- Will be graduating with high honors as a student athlete.
- Dean's List with a 3.65 GPA
Timeline
EMT Certification - Emergency Medical Technology
Allan Hancock College
07.2021 - Current
Concierge
Presqu'ile Winery
04.2021 - Current
Associate of Science - Criminal Justice
Allan Hancock College
01.2020 - Current
Call Center Representative
Community Health Centers
01.2019 - 07.2020
Front Office Receptionist/Referrals Clerk
DermaSpaMED
01.2019 - 01.2020
Server
Applebee's
04.2018 - 10.2018
Front Office Coordinator
Santa Barbara Skin Institute
01.2018 - 01.2019
Server/Host
Olive Garden
01.2015 - 01.2018
Some College (No Degree) - Pre-Medicine: Biological Science
Biola University
08.2013 - 01.2015
Sales Associate
Old Navy
06.2011 - 09.2011
Some College (No Degree) - History
College of The Sequoias
06.2010 - 07.2010
High School Diploma -
El Diamante High School
08.2009 - 05.2013
Some College (No Degree) - Nursing
Santa Barbara City College
Fitness Advisor
In Shape Health Clubs